JOB DESCRIPTION This position is dedicated to providing exceptional customer care and service focused on the necessary communication, selling, negotiation, and technical skills to enhance client experience and provide accurate information in a timely manner. Role includes sales support from the time of inquiry to delivery, which requires parts identification, researching, quoting, order confirmation, pricing, order processing, expediting, and problem solving.As the Customer Service Representative III becomes more experienced, he/she is able to continue to support the outside sales force with more depth in market intelligence, technical product information, contact with current customers, and potential lead generation. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders for Gold customers. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proactively provide exceptional customer service to current and potential customers to generate sales of products, services, and parts. Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved to maximize revenue. Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery. Answer all customer inquiries via phone or email by providing accurate information, technical product specifications, status updates, and timely responses ensuring exceptional service with every transaction. Mentor peers and share best practices with those less experienced as needed.Ensure that all paperwork, reports, order history, and order entries are maintained to respond to customer inquiries timely and ensure internal process requirements.Prepare all order history reports, studies and research as requested. New Tool and Resale order entry when necessary to cover vacations.Track and manage the disposition of all new leads, as required.Contact potential leads as requested by management.Follow up with Sales Leaders and RSRs on aging leads with no disposition as requested by management.Perform cold calls and prospect new clients to create additional leads for sales as required.Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool, as necessary. Position Type/Expected Hours of WorkThis is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. TravelThere is no essential travel associated with this position. There may be opportunities to spend time in field with SSRs or management. Required Education and ExperienceAssociates Degree required; Bachelor’s Degree preferred, specializing in Business, Marketing, or a Technical area of study is preferred.Excellent communication skillsCustomer service focus – understand the need, solve problems, and respond in an efficient mannerOrganizational skills – ability to manage time and multi-task.Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.Experience with CRM or Salesforce is preferred.Strong team player able to collaborate with cross-functional teams and contribute to departmental goalsPassion for Marketing and SalesOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Peak Toolworks is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. All of our employment processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In addition, it is the policy of Peak Toolworks to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. For more information about reasonable accommodation please speak with someone on our HR Team.