Peachtree Orthopedics is seeking a positive, friendly, and passionate Front Desk Coordinator to join our team and play an important role in our patient's experience.

The ideal candidate will have an upbeat and motivated personality while providing the highest level of patient care. As a Front Desk Coordinator, you will be responsible for greeting and welcoming patients, checking patients in, and processing payments by phone or in person, along with other front desk duties. On-the-job training is provided to every employee regardless of experience level. We focus on hiring the right fit for our team because we are confident that we can train the skills.

Peachtree Orthopedics has been named an AJC Top Workplace for the 5th year in a row! Founded in 1953, Peachtree Orthopedics is the oldest orthopedic practice in the southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same. We offer excellent growth and advancement opportunities, foster a compassionate and fun culture, and seek employees who want the same. We are a fast-paced orthopedic practice, and we take tremendous pride in delivering an engaging, family-like patient experience. We believe high quality and a great experience can only be achieved by a team effort. Each employee is a key contributor in shaping each patient’s visit.

Essential Duties and Responsibilities

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check-in patients, verify patients' appointments, demographic information, insurance, and referral.
• Receive Point of Service payment from patients at the time of service and/or establish payment plans to help patients manage payment of bills.
• Notify patients with balance for upcoming appointments and contacts patients regarding outstanding balances.
• Establishes and maintains payment plans to help patients manage payment of bills.
• Answers and routes incoming phone calls directed to the front desk including providing directions to any of the site locations.
• Collect on delinquent accounts and past due self-pay balances.
• Schedules the appropriate follow-up for Doctor, MRI, and Physical Therapy.
• Responds to patient billing and statement inquiries via email/telephone/patient portal.
• Maintains a high level of confidentiality with staff.
• Formulates a comprehensive relationship with the Physicians and members of the Clinical Staff.
• Maintains waiting rooms in a neat and orderly fashion.
• Ensures facility is in working order and there are no areas that need attention.
• Addresses any facility-related issue by logging it and following up with the Lead/Supervisor.
• Screens and distributes mail.
• Logs and distributes any packages (FedEx, Courier, USPS, UPS, etc.) to the appropriate personnel including but not limited to checks and live tissue samples.
• Order office supplies.
• Assists Clinical and Administrative personnel with daily tasks.
• Other duties may be assigned.

Qualifications

• High school diploma or general education degree (GED). An Associate degree is preferred.
• Minimum one year experience in customer service in a high-volume atmosphere.
• Experience in a health care setting to include basic knowledge of insurance plans, coverage, and procedures preferred.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. It is necessary to view and type on computer screens for long periods and to work in an environment that can be very stressful.

Work Environment: The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.