PDI Health (Preventative Diagnostics) is a fast-growing company that provides mobile examination services on site to nursing homes, assisted living facilities, and patient's homes with the goal of easing their current immobility. We provide services throughout the USA, with offices currently in NY, NJ, DE, CT, RI, PA, MD, VA, MN with more to come! 

Growing at a rapid pace, PDI Health (PD) is now looking for a Part-Time Customer Service Representative. The Tier 1 CSR is responsible for processing customer orders and handling all other basic customer service inquiries that come in either by phone, fax, or email. The Tier 1 CSR will make it a priority to understand the customer’s requests and assist in any way possible for a positive outcome. They will assist with pushing images to the radiologists to ensure results are provided back to the customer or ordering practitioner within the Company’s established turnaround times. The Tier 1 CSR will work directly with field technologists, the radiologist, or their support staff to troubleshoot any issues with images, image routing, or results. The Tier 1 CSR must have strong interpersonal and communication skills and a passion for helping others. All new CSR’s start at a Tier 1 for one year and is eligible for a promotion to a Tier 2 on their 1-year anniversary date barring there are no attendance or other disciplinary documents in the personnel file within the past 6 months.

Schedule: Saturdayand Sunday; 8am - 4:30pm

Job Duties:

• Answer customer calls promptly and professionally
• Address customer needs, complaints, and requests as soon as possible

(Contact supervisor immediately for problems unable to solve)

• Enter orders accurately and timely
• Communicate with dispatch team any ETA, CD Delivery, or other client requests
• Enter orders that come through via email, fax, or phone
• Display active listening skills for both internal and external customers
• Be customer focused and maintain a high level of professionalism
• Process images and troubleshoot issues between field operators and the radiologist’s staff
• Clarify orders
• Communicate positive or critical results to clients
• Adhere to work schedule
• Other duties as assigned

Skills/qualifications: 

• Caring and Empathetic
• Professional
• Flexible and adaptable to change
• Must be able to work in a fast-paced environment
• A strong listener
• Must be dependable and organized
• Customer focused
• Extremely detailed and results oriented
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Ability to work in a team environment as well as work independently
• Fast learner and efficient in learning to use new computer software
• Strong communication skills including verbal, written, and listening
• Reliable Internet Provider Required for remote work
• Strong knowledge of Microsoft Office and basic computer knowledge
• Medical terminology experience preferred but not required

Benefits:

• Medical, Dental, Vision, and Life Insurance (32 Hours)
• Holidays and Paid Time Off (32 Hours)
• Matching 401K Plan (32 Hours)
• Competitive Compensation
• Remote – work from the comfort of your home!