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Operations Director
PCRK GROUP LLC Phoenix, AZ
Full Time | Sports & Recreation 6 Months Ago
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PCRK GROUP LLC is Hiring an Operations Director Near Phoenix, AZ

Operations Director 

North Phoenix | Arizona | Full Time

PCRK Group is hiring for a Full Time Operations Director in North Phoenix, Arizona.

The prime responsibility of the Operations Director is to lead and support business development of a defined territory within the PCRK Group with a focus on employee development, service quality, development of a consultation and sales focus within each location, and execution to brand standards; all leading to annual revenue and profitability growth. A successful Operations Director will drive consistent growth in metrics, low employee turnover, operational compliance and a bench of leaders. The Operations Director is a general management role that oversees all facets of PCRK Group strategies and tactics within their defined territory.

Experience

  • A proven ability to lead, coach, and develop location team(s) that support and execute on a sales and service culture
  • A proven ability to identify, develop, and promote leaders within a location and multi-unit setting
  • A proven ability to build authentic relationships based on mutual accountability, authenticity, and excellence that aims towards achieving service and financial goals

Responsibilities

  • Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
  • Develop a thorough understanding of Massage Envy services and products
  • Develop location managers that understand and can cultivate a culture of coaching, care, support and equity in all locations.
  • Development of an operations organization through coaching, goal setting, and delegation to ensure a culture of focus on people development. Continuously train managers on soft skills, business acumen and metrics to strive for professional development.
  • Ensures all locations are performing in each functional area of the business including service quality, a consultation and sales focus, and consistent execution to brand standards
  • Conducts location visits within assigned territory on a monthly basis, as defined by the organization, and as needed to drive successful results
  • Grow active member base, membership dues, enhancements, retail, skincare volume, service volume, and guest count through training, focus and coaching. Maintains continuous review of all key performance indicators to drive the success of their business.
  • Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout their organization
  • Promotes and implements new products, services and initiatives
  • Monitor staffing levels across all departments to ensure all positions are staffed appropriately
  • Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
  • Prepare and deliver timely and accurate financial and service performance reports and updates
  • Implement business development plans with lower performing locations
  • Drive operating capabilities that exceed company goals and support consumer and employee satisfaction
  • Review of all Operational Standards Reviews and Location Visit notes to recognize strong performance and address any operational gaps
  • Ensure all locations and staff are current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
  • Participate in company and Regional Developer Conference Calls

Requirements

  • Ability to travel (up to 80%)
  • Strong analytical and communications skills
  • Experience in a multi-unit leadership role (preferred)

Our benefits packages include:

  • Compensation that includes base pay,80k-100k, bonuses, and monthly incentives
  • Excellent medical, dental, and vision plans
  • Paid time off
  • Comprehensive 401K package
  • 45% discount on products
  • Free monthly massage/skincare services

About PCRK Group

PCRK Group is headquartered in Phoenix, Arizona. We own and operate 90 Massage Envy locations throughout multiple states. We create and advocate for an environment rooted in care. Founded on our core values of People, Care, Results, and Kindness, we take care of you so you can take care of your clients. From competitive rates to flexible schedules, consider a career with PCRK Group today!

For those interested in joining our dynamic team at PCRK Group, apply today!

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

POST DATE

09/30/2022

EXPIRATION DATE

02/09/2023

HEADQUARTERS

NAPERVILLE, IL

SIZE

100 - 200

FOUNDED

2014

CEO

PETER BRAY

REVENUE

$5M - $10M

INDUSTRY

Sports & Recreation

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The following is the career advancement route for Operations Director positions, which can be used as a reference in future career path planning. As an Operations Director, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Director. You can explore the career advancement for an Operations Director below and select your interested title to get hiring information.

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