Description

Our team members are committed to building a community where great people want to work long term by living our values of accountability, Integrity, collaboration, empowerment, and respect. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today.

Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Discover a place where you’ll work with a team of professionals, dedicated to providing bold leadership and distinctive client service while spending each day engaged in meaningful and challenging work. At Payspan you will be supported in your professional growth and recognized for your contributions.

About us: 

Payspan is healthcare’s leading provider of payment reimbursement solutions. Our mission, “We Simplify Healthcare Payments” has driven us to simplify, streamline and digitize claim payments, insurance premium payments and patient payments to their providers. We are intensely proud of our wonderful team members, who wildly outperform our competition by delivering 95-99% conversion of claim payments from checks to electronic methods including ACH and virtual cards, whereas the industry average is just 74% and the next best competitors are at about 80%. Our multi-lingual, omni-channel Premium Payments platform delivers outstanding member satisfaction and excellent conversion of member payments to efficient online and IVR channels, generating higher revenue, faster cashflow and lower support costs for insurers. Our Patient Financial Engagement solutions enable providers to engage with patients to help them make payments when and how they can best do so, optimizing propensity to pay, days sales outstanding, and reducing the costs of invoicing and processing payments. 

600 health plans, 1.2M providers, 450M claims/year… the numbers speak to our scale, experience and the trust our customers have in us. Payspan, Inc. is proud to be Certified™ by Great Place to Work® on our first-year attempt. The prestigious award is based entirely on what current employees say about their experience working at Payspan, Inc. This year, 92% of employees said it’s a great place to work – 35 percentage points higher than the average U.S. company at 57%. Our Glassdoor ratings of 4.4 with 90% of employees saying they would recommend Payspan to a friend speak to our culture and character.

Responsibilities: 

• Lead successful implementations and projects, meeting timelines and budget requirements 
• Ensure each project is implemented within contractual obligations and regulatory requirements 
• Actively participate in online meetings and conference calls to orientate new clients, present new functionality, perform training, and collaborate with clients 
• Assess/evaluate client requirements against scope of project 
• Responsible for scope management, change management, estimating impacts of scope change (timeline and cost) as well as managing project resources 
• Coordinates and prioritizes project tasks, manages timelines and communicates status to leadership and to those impacted by project 
• Generate and update documentation, which may include project schedules, project plans, benchmark metrics, communication documents, etc 
• Assist team in updating deliverables as required with new functionality roll-outs 
• Document instructions for successful transition to the projects to the production support teams 
• Create and document best practices 
• Ensure customer satisfaction through follow-up, responsiveness. and thorough communication 
• Ability to manage multiple clients and projects/tasks simultaneously 
• Ensure that teams are employing principles of collaboration, prioritization, team accountability, and visibility 
• Facilitate productivity by ensuring that teams have the appropriate tools to succeed, escalating as needed 
• Work with Product Management team to assist in creating and refining user stories, maintaining the product backlog, prioritization of defects, coordination of backlog estimation 
• Motivate the team and keep them excited to move forward 
• Investigate, analyze, and make recommendations to management regarding technology improvements, upgrades, and modifications 
• Actively work with individuals involved on projects to ensure functional and technical design specifications meet or exceed expectations, and serves to recognize potential design gaps 

Knowledge and Skills: 

• Must have excellent client management skills in order to create and maintain positive relations 
• Must possess leadership skills and subject matter expertise 
• Strong communication skills including the ability to work with all levels of the organization (leadership, sales, analysts, development, QA, finance, operations, etc.) 
• Ability to work with a team and as an individual contributor 
• Ability to proactively detect potential issues and risks, along with implementing solutions when issues threaten to delay the timeline or impact budget or business operations 
• Must possess initiative to identify areas in need of improvement and take action 
• Ability to work in a fast-paced, dynamic environment 

Requirements

•  Bachelor's degree (B.A.) required, Master’s degree preferred 
• PMP preferred 
• Merchant Services experience desired 
• 5 years of professional experience in Healthcare, Insurance and/or Financial Services 
• Strong knowledge of PM industry practices and performance measurements 
• Demonstrated project management skills, including ability to prioritize, meet deadlines, and follow through on completion of complex, high-profile projects 
• Detail oriented with aptitude to implement quality controls throughout work processes 
• Ability to work well with minimal direction 
• Demonstrated problem solving, decision making, and leadership skills 
• Advanced knowledge of Microsoft Suite (Excel, Work, PowerPoint, Outlook, MS Project, and Visio) 
• Strong organizational, presentation, interpersonal and consultative skills 
• Ability to travel 10-25% 

Additional Information and Benefits:

Payspan is an amazing place to work. We are leading in the healthcare payments industry, experiencing growth, and have some of the most brilliant and talented people working for us. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Discover a place where you’ll work with a team of professionals, dedicated to providing bold leadership and distinctive client service while spending each day engaged in meaningful and challenging work. At Payspan you will be supported in your professional growth and recognized for your contributions. Below you will find what we have to offer.

• Competitive salary and benefits

• Personal and professional learning

• Inclusive, diverse work environment

• Resources and volunteer opportunities to give back to your community

• Paid holidays

• Medical, dental, vision insurance with dependent paid coverage 

• 100% paid STD/LTD & group Term Life insurance

• Flexible/unlimited paid time off

• Professional development assistance

• Retirement plan with matching

• Employee assistance program

• Flexible schedule

• Tuition reimbursement

• Casual dress code for on-site employees

• Employee Recognition Programs

• Team Socials

• Company events

Payspan, Inc. is an Equal Opportunity Employer. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse and inclusive environment. Employment at Payspan is based upon your individual merit and qualifications. We don’t discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, physical or mental disability, marital status, protected veteran status or disability, genetic characteristic, or any other characteristic protected by applicable federal, state, or local law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability.