GENERAL SUMMARY:

PAI is looking to hire a Project Manager who is responsible for working with, and overseeing, our Projects Team. The successful Candidate will provide direction on daily tasks and assignments, monitor the team’s efforts, and hold the team accountable for results. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company.

ESSENTIAL DUTIES AND TASKS:

· Evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize a cross-functional team to drive relationship management, and project management

· Establish and implement programs, services and automation that will drive business to VTS

· Provide support for internal and external customers

· Maintain clear/concise metrics for employee performance tracking, management reporting, and billing

· Develop and manage reporting of PAI performance SLAs for customers

· Responsible for accuracy of invoicing and billing reconciliation

· Perform personnel functions such as; performance coaching, supervising, staff development, etc.

· Develop training and procedural material. Ensure that all training and procedural related materials are maintained, available and up-to-date

· Ensure employees are properly trained and have the proper tools and information for success

· Provide backup support to others within department

· Identify, track, and resolve breach issues

· Build and manage relationships with service providers and vendors. Look for more cost effective service options

· Work with VTS field service employees and 3rd party providers to ensure quality service

· Protect all company assets

· Other field and service work as business needs present themselves, within your scope of practice

KNOWLEDGE, SKILLS & ABILITIES:

The competencies required for success in the PAI Project Manager role include:

• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Composure – Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis
• Creativity – Comes up with new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings
• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Delegation – Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
• Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
• Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
• Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers
• Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Time Management – Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

MINIMUM QUALIFICATIONS:

• High School diploma required
• Associates Degree preferred
• Two or more years of experience managing a team
• Demonstrated competency in dealing with independent organizations and working closely with the owner/operators is a plus
• Must be self-sufficient and can learn new tasks with minimal training and assistance
• Highly ambitious, willing to take on new tasks with little to no direction
• Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcome
• Travel will be required (Approx. 10%). If located remote from a PAI office, this will increase to 25%.

COMPUTER / APPLICATIONS SKILLS:

· Proficient in Microsoft Suite to include Outlook, Word and Excel is required

· Strong working knowledge / understanding of Microsoft Excel is required

· Ability to learn software applications quickly

· Experience with PAI Reports is a plus

WORKING CONDITIONS:

This work is performed in a business office setting. The working environment can be distracting due to noise. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.

SUPERVISORY / MANAGEMENT DUTIES:

The employee is responsible for supervising other positions.

A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.

Reasonable accommodations may be made to those who are able to perform the essential duties of the job.

The candidate must be able to maintain complete confidentiality of any information he/she encounters.

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 2 years (Preferred)
• Team management: 1 year (Preferred)

Work Location: One location