Description

Job Summary

The Veterinary Receptionist plays a dynamic role in the efficient operation of PAWS Chicago and provides excellent front of house customer service in a fast-paced clinic environment. The receptionist is professional and respectful when interacting with clients and patients.

Duties and Responsibilities

• Preparation and maintenance of medical records, over the counter sales, mailings, computer operation, financial transactions, and front office and reception area.
• Answers clinic phones, returns messages, forwards messages to appropriate staff in a timely manner
• Schedule and confirm appointments via phone, electronically and in person.
• Liaises with rescue and transport partners about questions, accounts receivable, schedules, etc
• Use clinic software to update patient information, produce medical records, schedule appointments, etc.
• Ensure mail and deliveries are received and dispersed timely
• Clean lobby floor, chairs, counter tops after customers leave
• Restock lobby literature, forms and office supplies as needed
• Assist with surgery check ins, vaccine clinic and feral trap instructions and dispensing
• Communicate basic veterinary concepts to owners and be able to repeat information relayed by a veterinarian
• Perform other duties as assigned by management

Qualifications

Requirements

• High School Diploma or GED
• Bilingual (Spanish) required
• Veterinary practice experience strongly preferred
• Be proficient with desktop computer, email system, Microsoft suite
• Ability to work well under pressure with excellent multi-tasking skills
• Must be able to learn basic veterinary medical concepts including but not limited to vaccine protocols and anesthetic risks

PAWS Chicago Values-in-Action

1. Respect: for each and every life.
2. Community: of people and organizations committed to helping homeless pets.
3. Innovation: to constantly improve best practices and seek out new ideas and strategies to save more lives. To be a Learning Center that evolves and grows.
4. Pro-activity: to solve difficult problems and to be prepared to offer emergency and crisis support.
5. Transparency: that informs the public about the fate of homeless animals.
6. Education: that raises awareness about the realities that homeless animals face in the community and across the nations, providing a forum for people to get involved in effecting change. Promotes and support reasonable pet ownership.
7. Sustainability: through financial management practices that maximize the impact and reach of our resources and endure that PAWS Chicago will always be a resource for homeless animals.
8. Compassion: towards all people and animals.