Patterns Behavioral Services, Inc. - Identifying Patterns, Changing Trajectories

Hiring an Area Manager for our Howell, MI and Dearborn, regions!

We build a nationwide community of compassionate individuals for one purpose; to serve others selflessly. Children and adults with behavioral needs deserve empathetic and functional ABA support from dedicated professionals. Patterns is a center-based, in-home, and school provider of behavioral services to families with children diagnosed with ASD and other developmental disabilities. We are currently expanding our services and are looking for career-minded, experienced ABA Superheroes to join our team. At Patterns, you will find a professional, ethical, structured, respectful, caring, and fun work environment where you can reach your career goals! Together, we are Patterns, a team like no other.

We aim to be different. Service and Integrity of our clients is our utmost concern and priority. We maintain a culture of relentless optimism as we do what we've been called to do.

COVID-19 SAFETY GUIDELINES FOR OUR TEAM

In response to the COVID-19 pandemic, we implemented additional safety precautions for in-home and center-based services; such as the mandatory use of face masks, daily health screenings, frequent hand washing, disinfection of work surfaces, and more. We provide all the necessary resources and materials for our team members to lead safe therapy sessions.

YOUR VALUED ROLE

The Area Manager is responsible for the management of multiple clinics in a defined region to ensure the delivery of quality services and best practice standards. An Area Manager is also responsible for the oversight of clinical and organizational outcomes for all clients, BCBAs and/or supervisors.

DUTIES AND RESPONSIBILITIES:

Clinical Leadership

• Supervise an area with multiple clinics providing service to clients by:
  • Ensuring clinical standardization practices are implemented across sites
  • Providing input/feedback to Operations Team and DCT related to organizational practices or structure
  • Implementing and monitoring reorganization/restructuring and implementation of organizational management processes to increase efficiency, productivity, and/or clinical quality
  • Overseeing area leaders’ implementation of standardization practices, organizational practices, and other structural/clinical requirements
  • Providing support to area leaders as needed to ensure clinic organizational stability, clinical quality, and implementation of new practices
  • Providing input into new clinical or organizational protocols and procedures, assisting with development and implementation of finalized product
  • Maintaining a minimum caseload of 10 hours per week of supervision and/or parent consultation services (may include on-site or telehealth delivery of treatment)
  • May include assisting with caseload coverage during times of staff turnover, medical leave or extended absence
• May include supervision of Clinical Managers or Clinical Directors if parties are not already supervised by the ECD or DCT
• Monitor and ensure effective clinical training at all levels in the area
• If stakeholder concerns have not been addressed by the Clinical Manager and/or Clinical Director, address stakeholder concerns/complaints, or escalate as needed.
• Monitor billable hours and caseload standards, per area
  • Collaborate with Operations team to monitor area performance
  • Collaborate with Operations and Executive teams to identify effective organizational behavior management supports to ensure continued success and meaningful recognition plans for individuals and clinics meeting performance requirements
  • Collaborate with CD/CM staff to create and/or implement performance improvement plans for areas/clinics not meeting performance requirements
• Collaborate with Compliance and Operations teams to ensure performance is monitored and corrective action is taken, when necessary
• Provide on-site support to area offices throughout each week, having a physical presence to engage with both clinical and operations teams on-site in each clinic to improve monitoring and supportive practices
• In collaboration with DCT, implement and monitor roll-out of standard clinical supervision practices at all levels, including employees earning fieldwork hours for BACB or other board/licensure requirements

Organizational Leadership

• Support remediation of identified clinical deficits or vulnerabilities
  • Develop a comprehensive plan to remediate the identified clinical deficiencies and present plan to DCT for finalization
  • Oversee implementation of finalized plan with time-limited benchmarks
  • Report on plan benchmarks, making recommendations for plan adjustments as needed
• Review and monitor staff satisfaction, turn over, retention programs, supervisor satisfaction, Director and Manager satisfaction, and make recommendations related to results
• Execute and develop updates to clinical workflows, practices and the PATTERNS standards of care to remain in compliance with the Behavioral Health Center of Excellence (BHCOE) accreditation standards and other regulatory/certification bodies
  • Demonstrate proficiency with BHCOE standards
  • Assist with BHCOE audits, certification, and reviews
• Meet with DCT and/or other members of the Executive Team to present ideas for development, organizational practice change, or other improvement initiatives
• Participate in the implementation and oversight of any approved initiatives
• Collaborate with other area leadership across the PATTERNS national footprint
• Oversee County-related operations management across the area, including county reporting requirements, communications with case managers, intake flow, and portal management
• Participate in County meetings, groups, or other forums
• Monitor area Operations Coordinators

• BCBA certification
• Master’s degree
• At least 3-5 years of experience working in ABA field
• 3 years of supervisory or managerial exeperience
• Knowledge and experience with Discrete Trial Training (DTT)
• Experience conducting assessments
• Be a master problem-solver, ability to think globally, and sound decision-making skills

Full-Time, Non-Exempt

The health and safety of our employees and of those individuals we serve is of utmost importance to us.

To be sure we extend that concern to our recruitment process, we will be leveraging digital capabilities to meet virtually and continue to recruit top talent at Patterns Behavioral Services, Inc. Due to the public health concerns regarding COVID-19, as your application progresses, you will be asked to participate in virtual interviews using one of our digital tools. Our recruitment team will provide further details to assist you in your recruitment journey.

• Competitive pay
• Bonus Opportunities
• Support from a team of clinical directors with over 20 years of experience
• FREE continuing education units
• Health insurance (Medical, Dental, and Vision)
• 401K plan
• Paid Vacation and Sick Time Off
• Paid Holidays
• Mileage reimbursement and Paid Drive Time
• Fingerprinting reimbursement
• Flexible schedules
• Professional growth and career development opportunities
• Access to National University with 15% discounted rates towards coursework
• Access to Purdue University Global with 20% off published tuition rates for all undergraduate programs and certificates, 14% off published tuition rates for all graduate programs and certificates
• Employee Assistance Program (EAP) (available to all employees)
• Generous Employee Referral Program