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Client Services Manager
Patron Technology Pittsburgh, PA
Full Time 5 Months Ago
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Patron Technology is Hiring a Remote Client Services Manager

Patron Technology is a remote-friendly company. This position is open to any candidate in North America.

WHO WE ARE:

Patron Technology empowers event organizers to take control of their entire event experience with our technology solutions. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Bonnaroo, Candytopia and the National Hockey League (NHL), and Dreamforce use our suite of integrated event technology to power their events.

We are a diverse team of event goers and experts that are passionate about helping our clients transform how attendees experience their events. We thrive in a collaborative, fast-paced environment that rewards innovation and creative thinking. Our employees are located around the world in the United States, Canada, Europe, and Australia.

AS A CLIENT SERVICES MANAGER, YOU WILL:

  • Supervise, manage, and mentor remote Client Services Representatives and Coordinators 
  • Be an expert when it comes to TicketLeap’s functionalities, features and processes. Be familiar with all Patron Technology products.
  • Ensure Client Support phone, chat, and email queues are properly staffed
  • Respond to Client requests by phone, chat, and email
  • Provide escalation support to Client Services staff
  • Serve as Client Support Lead/Backup for after hours emergencies and escalations
  • Build and maintain strong customer relationships with new and existing clients
  • Collaborate with Product and Engineering to track bugs and feature requests, and to QA new features.
  • Be an expert in department tools such as Salesforce, DialPad, ZenDesk, and others
  • Contribute to Patron Technology’s shared knowledge base and Ticketleap Training Manuals 
  • Collaborate with Account Managers and Director of Client Services on various projects
  • Manage on-call coverage and schedule for associated product support

EXPERIENCE & SKILLS:

  • 5 years experience in client support 
  • 5 years experience in the live event industry
  • 2 years experience managing others
  • Exceptional written and verbal communication skills
  • Superior client-facing and people management skills
  • Stellar organizational, time-management, and prioritization skills
  • Be willing and able to travel to support events during busy parts of the year, including weekends and some holidays

BONUS POINTS:

  • Experience with Salesforce 

BENEFITS:

We offer 

  • Medical, Dental, Vision, and Voluntary benefits
  • Generous PTO
  • Paid parental leave (following 12 months of continuous employment)
  • 401K Match
  • $200 event reimbursement
  • Udemy Business, a world-class learning and development platform 

LEARN MORE:

https://patrontechnology.com/

ADDITIONAL INFORMATION:

At Patron Technology, we take great pride in providing our team members a safe and healthy work environment. To that end, Patron Technology requires all employees, contractors, and visitors who will be physically present at a company facility or sponsored event, representing the company at a client event, or physically present at any event where the company’s employees, clients, or vendors are present, to be fully vaccinated. Exemptions are permitted, and if approved, will require the wearing of an approved face-covering, submission of a negative COVID test, and completion of a health and safety form that includes temperature.

Job Summary

JOB TYPE

Full Time

POST DATE

10/07/2022

EXPIRATION DATE

12/14/2022

The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

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