You haven't searched anything yet.
IT Field Technician
The IT Field Technician will be responsible for coordinating day-to-day cabling requests (Patches, Moves, Adds and Changes) to meet service goals and expectations of the user community. Service Requests, Incidents and Tasks are logged and distributed within our ITSM tool on a daily basis. Typical respondent process is to assess the requirements, acquire pricing from one of our certified pool of vendors, coordinate chargeback according to policy, schedule and execute the cabling request. Visitation to sites will be required at the discretion of the IT Field Technician to best deliver quality and timeliness.
The IT Field Technician will also be required to assist in the monitoring and management of BDF/IDF’s. It includes monitoring the health of facilities for overall cleanliness, cable management, power and cooling conditions and participating in the maintenance of best practices and standards. It also includes Identifying risks to service and escalating to the proper party responsible for remediation, maintaining rack elevations and addressing security concerns.
· Day to day operations
· Triage daily tickets and scheduling of related works
o Assemble Work Order packages for cabling vendors
o Manage to completion and close out of work orders issued to Vendors
· Provide troubleshooting assistance and emergency coverage. Including outside of normal working hours
· With assistance and collaboration from other teams:
o Provide support and resolution to technical issues related to managed devices
o Assist with vendor access and supervision
· Manage and maintain secure entries into Technology Rooms
· Manage inventory of assets in IDF/BDF’s data center
· Manage and update rack elevations
· Manage support of devices through use of tools and automate when possible
· Strong knowledge of Structured Cabling products (copper and fiber) and standards
· Knowledge of power (UPS systems) and cooling systems as it related to IT support environments
· Change Management and assistance for shutdowns and service impacting events
· Other related duties
EDUCATION AND EXPERIENCE
Minimum experience of 5 years in IT support and/or IT facilities roles. Has the ability to work across teams and work alone. Strong technical skills with basic networking and desktop systems. Have the ability to understand goals so prioritization and execution of tasks meet expectations.
· Strong customer-service orientation
· Excellent understanding of the organization’s goals and objectives
· Excellent written and oral communication skills
· Excellent listening and interpersonal skills
· Ability to communicate ideas in both technical and user-friendly language
· Highly self-motivated and directed
· Keen attention to detail
· Able to prioritize and execute tasks in a high-pressure environment
** Salary commensurate with experience
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Ability to commute/relocate:
Work Location: In person
50 - 100
The job skills required for IT Field Technician include Customer Service, Troubleshooting, Technical Support, Attention to Detail, Planning, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Field Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Field Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Field Technician positions, which can be used as a reference in future career path planning. As an IT Field Technician, it can be promoted into senior positions as a Field Service Representative - Copy Machines that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Field Technician. You can explore the career advancement for an IT Field Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Field Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Field Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Field Technician job description and responsibilities
Responsibility includes installing and configuring hardware and software components to ensure usability.
03/16/2022: Nashua, NH
Troubleshooting hardware and software issues are included in their responsibility.
01/29/2022: Salisbury, NC
IT Field Technicians ensurs electrical safety standards are met.
02/09/2022: Erie, PA
Upgrading the entire system to enable compatible software on all computers.
02/28/2022: Fairbanks, AK
Installing and upgrading anti-virus software to ensure security at the user level.
04/17/2022: Fayetteville, AR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Field Technician jobs
Practice fixing common computer problems.
03/01/2022: Flagstaff, AZ
Earn tech-related certifications.
03/19/2022: Norwich, CT
Possess excellent technical programming skills.
01/19/2022: Utica, NY
Conducting daily backup operations.
04/15/2022: Laramie, WY
Managing technical documentation.
03/24/2022: Pascagoula, MS
Step 3: View the best colleges and universities for IT Field Technician.