Warehouse Team Lead Location: Baltimore, MD Compensation: $20.25-$23.25 Reports to Retail Store General Manager COVID-19 VACCINATIONS Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. WHO YOU ARE The warehouse is the backbone of a store’s business. As the Warehouse Team Leader, you will be responsible for managing product flow throughout the store, communication with management on product levels, distribution of product between stores and all shipping and receiving functions—ensuring that we have the right products in the right places at the right times. You help to identify the priorities of each day, delegate necessary tasks and train Customer Experience Guides. In addition to the specific duties listed below, you will perform the duties of a Customer Experience Guide whenever appropriate. YOU ARE AN ENVIRONMENTAL ACTIVIST. You utilize all allotted environmental activism hours. You identify opportunities for store sustainability and collaboration with local groups. YOU ARE A MOTIVATED, ORGANIZED AND DETAIL-ORIENTED SELF-STARTER. You process all incoming and outgoing shipments in a timely manner. You collaborate with management to determine and maintain the most effective stockroom layout that any staff member can navigate—product is clearly labeled, accessible and neatly organized by style and size. You follow all procedures on Loss Prevention. You are in regular communication with management on warehouse labor allocation and strategy, and proactively assess ongoing stock levels in key styles to prevent out of stocks. You are consistently looking for product flow improvements to maximize efficiency and reduce out of stocks on the floor. You proactively communicate and resolve all shipping discrepancies with the Service Center, Retail Solutions, Outside Vendors and Accounting. You manage all shipping and receiving record-keeping processes for the store and ensure all records are accessible by any staff member should a customer service issue arise. YOU LEAD BY EXAMPLE AND ACTIVELY COACH You serve as a role model and coach for the team and delegate daily priorities. You maintain positive relationships with management, team members and store partners. You keep lines of communication open among management and team members, ensuring that expectations are upheld, and objectives are met. You open and close the store, including securing all assets. YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION. You empower all staff to offer outstanding service through consistent personal example and encouragement. You offer proactive coaching (both constructive and complimentary) to continually elevate customer service. YOU ARE A LIFE-LONG LEARNER AND TEACHER. You lead inventory and product processing training for all team members and foster an environment of continued learning. You are proactive in assessing additional training opportunities for employees in the warehouse to ensure maximum flexibility. YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO. You ensure optimal inventory levels on the sales floor to meet the needs of the customer. You coordinate and implement seasonal sales and transitions. You ensure the safety and well-being of all customers and employees. YOU CONSISTENTLY EXECUTE ALL DUTIES OF A CUSTOMER EXPERIENCE GUIDE. When not scheduled for warehouse duties, the balance of weekly hours will be scheduled as a Team Leader or Customer Experience Specialist. WHO WE ARE We’re in business to save our home planet. Build the Best Product In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked. Cause No Unnecessary Harm Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it. Use Business to Protect Nature Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism. Not Bound by Convention Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values. WHO WE’RE LOOKING FOR We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. Folks who deal well with ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains relationships with ease and desires to put the customer at the center of everything they do. Demonstrates an approachable leadership presence; can prioritize, delegate and coach a team. Understands and values the need for collaboration between the sales floor and warehouse as well as the importance of inventory flow. Welcomes input and evolves operations for the betterment of the whole store. Adept with computer systems and onboarding new systems swiftly, with the ability to teach them to others. Demonstrates an approachable leadership presence and can prioritize, delegate and coach a team. PHYSICAL REQUIREMENTS Able to stand/walk for extended periods of time. Continually able to lift and move boxes and products within a restricted space. Continually able to reach overhead, bend, squat and kneel. Continually able to walk up and down a staircase carrying boxes, products and other items. Able to regularly perform store maintenance: sweep, vacuum, empty trash, clean. Able to safely lift boxes up to 55 pounds. Comfortable climbing ladders. SCHEDULE Our stores are open seven days a week. The number of scheduled hours per week varies. You must be available to work a minimum of one weekend day, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late. BENEFITS Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more. EMPLOYEE CONDUCT It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. COVID-19 VACCINATIONS Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment. Equal Employment Opportunity All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.