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Community Support Specialist

Addison, IL | Full Time
1 Month Ago

Job Description

See What We’re All About

As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep safety as your #1 priority, that’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list.

 

Do you have a genius-level knowledge of foodservice equipment parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list, fourteen years in a row and the Crain’s Fast 50 list nine times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace in 2020 and 2021.

 

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

 

Perks

  • Parts Town Pride – check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

 

The Job at a Glance

The Community Support Specialist will participate in all conversations on social media from offering technical expertise to casual replies. The ideal candidate is a quick-witted, self-starter with a technical background in foodservice who enjoys being online and conversing with others. Are you excited about being a part of a community and sharing your knowledge of equipment? Then, maybe you are our Community Support Specialist!

 

A Typical Day

  • Monitor social media and other online communities such as Facebook, Twitter, LinkedIn, Reddit, etc. for conversations surrounding parts, equipment or repair for commercial kitchens, HVAC, and residential appliances
  • Grow and nurture our online community by driving engagement through communication on different community platforms
  • Engage with our audience by ensuring comments and responses are managed by providing insights, technical support, or just casual conversation
  • Start conversation in the community with engagement-inducing posts,research new trends in the industry, and share that knowledge with our communities
  • Collaborate with the Social Media Manager to create and implement a strategy for all aspects of our community
  • Partner with content team on proper procedures for how-to and troubleshooting resources,

Measure community health, and report on any relevant metrics

 

To Land This Opportunity

  • You have 2 years of relevant technical service experience and/or parts ID experience in the foodservice, HVAC, residential appliance, or other similar industries
  • You are active and have knowledge of utilizing Facebook, Instagram, Twitter, and other social media platforms
  • You have excellent written and verbal communication skills
  • You’re self-motivated with the ability to quickly pick up new skills and learn new tasks
  • You’re passionate about troubleshooting and finding innovative solutions to difficult problems
  • You have the ability to multitask and thrive in a fast-paced, team atmosphere

 

About Your Future Team

You’re really in for a treat. How do you feel about pop culture? We’ve got some real enthusiasts on the Digital Marketing team – from Disney and Star Wars to sports and music. If that’s you too, you’ll be in good company. We like to laugh, so bring your best jokes – you will be tested.

 

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

 

Company Overview

  • Website partstown.com
  • Headquarters ADDISON, IL
  • Size 3,000 - 7,500
  • Founded 1987
  • Type
  • CEO STEVE SNOWER
  • Revenue $500M - $1B
  • Industry Retail & Wholesale
  • About parts town
  • Parts Town was founded in 1987 as a restaurant equipment parts distributor for local service companies. Starting with a staff of six, Parts Town now employs almost 400 team members and supports local, national and international customers. For a time, the industry landscape was grim. Manufacturers were frustrated with declining parts sales, customers wanted better customer service and there was no platform for ecommerce. Where others saw the impossible, Parts Town saw opportunity. Forging partnerships with manufacturers, we championed OEM parts to our customers and collected a massive inventory ... to provide those parts quickly. Through the creation of partstown.com and the industry’s first mobile app, we designed online tools to research and purchase parts with ease. Parts Town also established a customer experience, rising high above the standard. Expertise, friendliness and integrity have set Parts Town apart. The good news is, we’re just getting started. In 2018 Parts Town was been named to the Crain's "Fast 50"​ list recognizing the fastest growing companies in the Chicagoland area for the sixth time. Parts Town has also be named to the "Inc 5000"​ list of fastest growing private companies for nine consecutive years. More

Skills for Community Support Specialist

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