Overview

To develop, implement, improve, and manage assigned programs. In addition to the Program Manager I duties, the Program Manager II has a higher level of experience, more autonomy, exercises independent judgement, and conducts business analysis and program analytics. Programs are ongoing, which may include aligned projects and requires strategic planning and continuous improvement efforts after program startup. Participates in the design, implementation, and/or expansion of strategic programs and departmental initiatives. Develops and delivers program goals, measures, and reports.

Responsibilities

• Manages day to day duties of low to high complexity assigned program(s).
• Creates and delivers program information and reports to both internal and external stakeholders.
• Provides daily support and coaching to program coordinators and partners.
• Manages program budget.
• Develops and implements strategies to engage stakeholders.
• Leads program evaluation and continuous improvement.
• Guides program staff in successful implementation of program activities.
• Negotiates and resolves program issues and concerns with internal and external customers with minimal support.
• Develops and executes program communication plans and updates.
• Reviews program data accuracy, completeness, and required submissions.
• Schedules and facilitates program meetings.
• May supervise and provide guidance to staff as assigned.
• Other duties as assigned.
• Identifies and resolves program issues and concerns to ensure risk is mitigated in a timely manner and recommends solutions to leadership for final decision as necessary

Qualifications

Education and Experience

Bachelor’s degree in Business Administration, Business Management, Computer Science or relevant field and at least two years of relevant program management experience required. In lieu of degree, a minimum of four (4) years of relevant experience to include a minimum of two (2) years program management experience will be considered.

Special Skills, Licenses and Certifications

Critical thinking, strong organization skills with ability to prioritize assignments and manage time effectively. Effective communication skills, both verbal and written, to interpret and articulate project requirements to involved stakeholders. Excellent attention to detail. Working knowledge of project management methodologies required. Program Management Professional (PgMP) or Project Management Professional (PMP) certification preferred. Valid California driver’s license and proof of current automobile insurance compliant with PHC policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Knowledge of business practices and protocols with ability to access data and information using automated systems. Ability to participate in team based projects. Strong organizational skills with ability to prioritize assignments and maintain effective filing systems and meet deadlines. Strong attention to detail; critical thinking/listening and communication skills.

Work Environment And Physical Demands

More than 50% of work time is spent using a computer. Ability to lift, carry, or move objects of varying size, weighting up to 25 lbs. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;

• Promote teamwork and cooperative effort among employees;

• Maintain safe practices; and

• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$ 79,273.96 - $ 103,055.85

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.