Overview

Advanced Pharmacy Solutions (APS) is a leading innovator in remote automated dispensing solutions, serving skilled nursing facilities and assisted living communities. With over 20 years of industry experience, APS has established itself as a pioneer in providing state-of-the-art technological solutions to enhance patient care and streamline medication management.  

At APS, we are committed to fostering a culture of innovation and excellence and we are proud to Offer:

• Competitive Salaries
• Comprehensive Healthcare Benefits
• 401(k) Retirement Plan
• Paid Time Off
• Tuition Reimbursement
• Opportunities to advance and grow your career
• And more!

Apply today to become part of our mission to enhance patient care and improve efficiency in healthcare facilities. 

Advanced Pharmacy Solutions is an Equal Opportunity EmployerEEO/AA/M/F/DV

Responsibilities

We are currently seeking a skilled Field Service Technician!

Now Hiring – Field Service Technician – Covering Southern CT. & Northern NJ.

Hours: M-F Alternating 8 Hr. Shifts & On Call Mon.-Sun.

As a Field Service Technician, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, you will play a critical role in ensuring the seamless operation and customer satisfaction of our innovative products and successfully perform the following duties:

Essential Duties and Responsibilities

• Conduct advanced troubleshooting in escalated situations, identifying and resolving technical issues to ensure optimal system performance.
• Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories, adhering to company standard and quality guidelines. 
• Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment, following established protocols.
• Provide back-up support for all regional personnel for time-off and vacations, ensuring continuous support and service.
• Collaborate closely with engineering and assembly teams to contribute to product improvement and enhancements.
• Perform installation at customer sites, including conducting pre-installation surveys and ensuring proper configuration and set up.
• Support installations in assigned region as well as other regions as needed.
• Collaborate with engineering and management to address and resolve escalated problems and technical challenges.
• Develop expertise in the configuration and operation of the Passport System, staying updated with product knowledge and advancements.
• Effectively schedule calls to meet Advanced Pharmacy requirements across assigned regions.
• Educate the customers on basic operation of their machines, providing clear instruction and guidance.
• Resolve customer issues promptly and communicate effectively with customers, team members, and managers, ensuring high levels of satisfaction.
• Ensure compliance with company policies, practices, and procedures by all field service personnel.
• Actively participate in proactive team efforts to achieve departmental and company goals.
• Provide technical and maintenance support to the pharmacy.
• Support the delivery and replenishment of the pharmacy-related consumables as directed by management, including loading machines with medications and supplies.
• Ensure third-party organizations involved in servicing or loading the machines adhere to company policies and procedures.
• Document all service activity in service ticket system, maintaining accurate and up-to-date records.
• Adhere to all Field Service Policies and Procedures.

Qualifications

Education

• Associate's degree (A. A.) or equivalent from two-year college or technical school (or military training) required.

Professional Requirements

• Minimum of 2 years related experience and/or training; prior Field Service technical experience preferred.
• Previous experience with medical equipment or automation is desired.
• Excellent customer service skills with a focus on delivery exceptional service experiences.
• Proficiency in word processing, spreadsheet, and manufacturing software; basic Microsoft Office experience, specifically Word, Excel, and Outlook.
• Availability for 24/7 on-call duty; able to respond quickly to service calls and travel locally as necessary.
• Strong electro-mechanical skills, with a solid understanding of equipment functionality and repair processes.
• Basic IT knowledge and experience.
• Ability to work effectively in both team environments and independently.
• Demonstrated ability to manage multiple projects simultaneously.
• Some out of state travel may be required.
• Must have a valid driver’s license and reliable transportation.