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Member Service Representative (MSR)

Denver, CO | Full Time
14 Days Ago

Job Description

Description

  • Process transactions for the members accurately and timely, while adhering to policies and procedures, eliminating loss to the credit union. 
  • Educate members on products and service, resulting in the member’s ability to earn and/or save money.
  • Be aware of the requirements of BSA (Bank Secrecy Act) and Regulation CC as it pertains to their daily job duties.

Core Competencies

  • Subscribe to the Credit Union philosophy, educating members on the benefit of being an owner.
  • Assist members professionally and accurate, delivering exceptional member experience.
  • Perform transactions within defined policy and procedures, to include required reporting on SAR’s and CTR’s.
  • Utilize loss prevention measures to minimize losses including the review of all negotiable instruments involved in transactions.
  • Perform Mail transaction requests to include posting payrolls for SEGs.
  • Perform Night Depository functions in a timely manner.
  • Assist and perform administrative functions to include: Indexing of documents, Microfilming, Fund Transfers (wires), ATM balancing, Office Balancing.
  • Educate members on current promotions and other product and services that would be beneficial to the member. Identify opportunities creating referrals for FSR follow up. 

Other Duties

  • Provide support to other staff members as needed.
  • Performs other duties as directed or needed.

Requirements

Knowledge, Skill, and Ability 

  • Knowledge of and ability to communicate effectively. Knowledge of financial products and services. Manual coordination to operate computer keyboard. Ability to think, soothe irate members, communicate with the members quickly and accurately in a pleasing manner. Ability to work effectively as a team member sharing duties and responsibilities and ensuring daily completion.

Education or Formal Training

  • High school diploma or equivalent.

Experience

  • Cash handling experience.  Previous Teller experience preferred.

 Compensation & Benefits

Starting hourly rate - $15.87

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA,  401(k), Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development. 


Working Environment/Physical Activities 

  • The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • The employee is required to travel, by auto, to various branch locations as determined by staff training needs.

Company Overview

  • Website partnercoloradocu.org
  • Headquarters DENVER, CO
  • Size 50 - 100
  • Founded 1931
  • Type
  • CEO STEVE BOURAS
  • Revenue $10M - $50M
  • Industry Financial Services
  • About partner colorado credit union
  • At Partner Colorado Credit Union, we live up to our name by partnering with our 30,000+ members to help them move ahead financially. Of course, we offer high-quality banking services you would expect from a well-established financial institution, but with better rates and personal service. In addition to our in-branch, online and mobile banking services, we also provide free financial education seminars and free financial reviews. Founded in 1931, Partner Colorado takes great pride in helping our local community'with scholarships, grants and volunteer hours'through our Partner Colorado Foundat ... ion. We have the numbers you want'more than 100 local Shared Branch locations and over 30,000 CO-OP┬« ATMs nationwide'but, unlike many for-profit banks, we'll never treat you like a number. More

Skills for Member Service Representative (MSR)

The job skills required for Member Service Representative (MSR) include Products and Services, Cash handling, ATM, Bank Secrecy Act etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative (MSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative (MSR). Select any job title you are interested in and start to search job requirements.

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Career Path for Member Service Representative (MSR)

The following is the career advancement route for Member Service Representative (MSR) positions, which can be used as a reference in future career path planning. As a Member Service Representative (MSR), it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative (MSR). You can explore the career advancement for a Member Service Representative (MSR) below and select your interested title to get hiring information.

How to Become a Member Service Representative

If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1 Understand the job description and responsibilities of a Member Service Representative

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Step 2 Knowing the best tips for becoming a Member Service Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Member Service Representative

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