2 Technical Support Analyst Jobs in Titusville, FL
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Parrish Medical Center is Hiring a Technical Support Analyst Near Titusville, FL
Department:
Halifax- IT
- Resolve customer issues in a positive, professional, efficient manner and in compliance with the HCHS Customer Service Level Agreement (SLA).
- Provide Service Desk Support for First Call Resolution (FCR) to users over the phone and through remote assistance. Perform Service Desk duties as needed, clearly define user problems received via phone/e-mail/voice message, resetting/unlocking accounts, setting up printer profiles, setting up email profiles, hospital applications installation, troubleshooting TCP/IP issues, troubleshooting Office applications, troubleshooting hospital software, imaging and re-imaging PCs/laptops for deployment.
- Provide Field Support/Offsite Support to users throughout the enterprise. Performing field duties as needed, including moving customer equipment, imaging, troubleshooting in IDF closets, troubleshooting network connections, troubleshooting mobile carts, networking computers and printers, changing laser printer rollers, setup of printers; out of box, setup of computers/laptops; out of box, setup of HP Jet Directs; out of box.
- Provide Deployment Support to users throughout the enterprise. Performing deployment duties as needed, including deploying equipment in 3 month cycles, imaging and re-imaging of PCs and laptops, moving customer equipment, installation of hospital applications.
- Provide information, technical assistance and education to users as warranted.
- Maintain, analyze, troubleshoot, and repair computer systems software and hardware devices and peripherals.
- Act as an integral member of the HCHS IT Disaster Recovery Team, following documented HCHS disaster recovery plans and procedures.
- Promote and adhere to departmental and organizational information security policies, standards and procedures.
- Perform other related duties incidental to the work described herein.
Formal Education:
- REQUIRED: CompTIA A Certification
- RECOMMENDED: MCP Certification, MCDST Certification, Pursuit of Associate of Science/Arts Degree*
- Minimum one year experience in a technical support role
- A certification required at date of hire or must be obtained within three months of job acceptance.
Job Summary
Full Time
$45k-57k (estimate)
11/13/2022
01/12/2023
parrishmedicalcenter.com
Titusville, FL
<25
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The job skills required for Technical Support Analyst include Technical Support, Troubleshooting, Customer Service, Networking, Installation, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Analyst. Select any job title you are interested in and start to search job requirements.
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