Customer Service Representative

Overview

Parker and Sons is currently seeking a Customer Care Representative to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our customer service representatives answer calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CCR's schedule service appointments and update customer's accounts.

Want to work for the best with the best? Join Parker and Sons as a Customer Care Representative where your efforts will be rewarded financially. Parker and Sons is currently looking for energic; money motivated people to work in our fast-paced sales driven environment as a CCR. Where your efforts will be reward with higher compensation.

Have you always wanted to work in place where your dedication, self-determination and salesmanship is rewarded with an uncapped earning potential? Our mission here at Parker and Sons, is not only Wowing the customer but Wowing you as the employee. Not only will your hard work be reward with pay but you will be part of a culture of contests that include lunches, sporting events, days offs. We are here to support you today and for your future- self with a positive and highly motivated leadership team that is helping you get to the next level, if that is leadership development courses or more advanced sales training. We are here to do whatever it takes to help you achieve your goals!

What's in it For Me?

• Compensation: $45,000 to $65,000/yr
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Qualifications

Do I have What it Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Must be able to work evenings and weekends when needed.