Overview

Are you looking for something more than just the average call center experience? Parker and Sons is currently seeking highly talented, money motivated, exceptional individuals for our Customer Care Representative team. Our team prides themselves on providing our customers with best-in-class customer service and service recommendations to meet their needs. This team is responsible for taking on customer calls, data entry, troubleshooting, scheduling service appointment, and sharing their product and service knowledge with our customers.

Want to work for the best with the best? Our teams are comprised of caring, creative, and energetic team members who thrive in a busy and challenging environment. We reward your hard work with not only with a competitive base pay but also uncapped earning potential that includes spiffs, bonuses, commissions, and growth potential but also a full benefit package!

What's in it For Me?

• Compensation: $21.50 per Hour plus Bonus/Comission plan Average any where from $45,000 to $65,000/yr or more!
• Fun Competitions to earn even more prizes and gifts
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Qualifications

Do I have What it Takes?

• High School Diploma or GED preferred
• 2-years customer service experience, call center setting preferred
• 1 year of sales experience preferred
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Must be able to work evenings and weekends when needed.
• Must be able to work on site, Remote only positions are not available at this time. 
• Must be able to type 35 WPM. 
• Ability to pass a background check and drug screen

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.