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Overnight Customer Service Representative
Parker Sons Phoenix, AZ
$36k-44k (estimate)
Full Time | Consumer Services 3 Months Ago
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Parker Sons is Hiring an Overnight Customer Service Representative Near Phoenix, AZ

Overview

Are you looking for something more than just the average call center experience? Parker and Sons is currently seeking highly talented, money motivated, exceptional individuals for our Customer Care Representative team. Our team prides themselves on providing our customers with best-in-class customer service and service recommendations to meet their needs. This team is responsible for taking on customer calls, data entry, troubleshooting, scheduling service appointment, and sharing their product and service knowledge with our customers.

Want to work for the best with the best? Our teams are comprised of caring, creative, and energetic team members who thrive in a busy and challenging environment. We reward your hard work with not only with a competitive base pay but also uncapped earning potential that includes spiffs, bonuses, commissions, and growth potential but also a full benefit package!

You can make from $45,000 to $65,000 your first year!

What's in it For Me?

  • Compensation: $45,000 to $65,000/yr
  • Fun Competitions to earn even more prizes and gifts
  • Robust PTO Plan
  • Health, Vision and Dental plans for you and your family to choose from
  • 401K Retirement Plan with company match up to 30%
  • Life Insurance, Short-Term and Long-Term Disability
  • Special Program Options: FSA, EPA, Legal Services, and Identity Theft
  • Continuous Training for your Professional Development
  • Working in a dynamic, collaborative, and fun environment
  • Coached and supported career growth

Responsibilities

What Will I Do?

  • Deliver Wow through service
  • Customer Service- Inbound and Outbound Call Taking 40 dial goal
  • Out bound dialing between down time (for Recurring Services) before 8pm
  • Dispatch to oncall techs and handle forwarded answering service requests by contacting the customer
  • Booking out for time frames available if not an ER or if oncall is full
  • Take payments & update billing information
  • Admin duties such as Address validation, Agent status report, HVAC, Plumbing Counts, etc.
  • Log tasks appropriately
  • Handle Podium positive reviews
  • Offering Opportunities = ticks on board
  • Cancels, changes, reschedules, & refunds
  • Assist with Account/Invoice related questions
  • Verify oncall in Answering Service Portal during dispatch handoff
  • Create a closing shift recap of how the evening went, what issues they had
  • Remain in contact with techs and make sure they have your cell number

Qualifications

Do I have What it Takes?

  • High School Diploma or GED preferred
  • 2-years customer service experience, call center setting preferred
  • 1 year of sales experience preferred
  • Basic computer proficiency, particularly with Microsoft applications
  • Experience with Service Titan is a plus.
  • Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
  • Must be able to work evenings and weekends when needed.
  • Must be able to work on site, Remote only positions are not available at this time. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$36k-44k (estimate)

POST DATE

12/10/2022

EXPIRATION DATE

07/13/2023

WEBSITE

parkerandsons.com

HEADQUARTERS

PHOENIX, AZ

SIZE

50 - 100

FOUNDED

1974

TYPE

Private

CEO

PAUL KELLY

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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The job skills required for Overnight Customer Service Representative include Customer Service, Problem Solving, CSR, Billing, Futures, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be an Overnight Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Overnight Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Overnight Customer Service Representative positions, which can be used as a reference in future career path planning. As an Overnight Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Overnight Customer Service Representative. You can explore the career advancement for an Overnight Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming an Overnight Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Overnight Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Overnight Customer Service Representative job description and responsibilities

Avoid speaking negatively about any customers, or supervisors.

03/17/2022: Cleveland, OH

Customer Service Representative anticipate the needs of target audiences and try to meet their requirements for ensuring optimum value for the users/purchasers.

04/21/2022: Springfield, MO

The ability to provide excellent customer service by phone and/or chat with empathy and professionalism.

03/02/2022: Salisbury, NC

Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.

04/18/2022: Waco, TX

Place outbound customer service or customer satisfaction calls, as required by client.

02/11/2022: Newark, NJ

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Overnight Customer Service Representative jobs

Ability to use positive language.

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Previous customer service experience with high volume of calls.

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Great customer service skills and previous sales experience required.

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Previous Overnight scheduling and/or phone customer services experience.

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Step 3: View the best colleges and universities for Overnight Customer Service Representative.

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