Supervisor

GENERAL SUMMARY:

Responsible to perform supervisory duties in support of the Lot Management and Lot Operations. Acts as liason between management and employees; assists with scheduling, administrative duties, training, and employee relations.

Essential Duties And Responsibilities:

• Hands on assistance to both the customers and employees to ensure compliance with our Customer Service Vision and our Customer Service Mission.
• Observe all employee functions while maintaining a daily log. Prepare weekly report for manager.
• Prepare progressive disciplinary actions when necessary for review and approval by lot management.
• Maintain a clean and orderly working environment. Conduct security patrols, observations, and general functions as needed.
• Be flexible with work shifts/hours, to service late flights, peak volume periods, vacated shifts, and other emergency situations.
• Follow all Company work rules and procedures as set forth in the Operations Policies and Procedures Manual and through managements instruction.
• Coordinate all dispatch, valet, and driver activities to ensure the proper flow of traffic and personnel to maintain three to five minute service for customers. Perform weekly van timing surveys to ensure proper service requirements.
• Assist in maintaining an adequate staff by scheduling and training subordinate personnel.
• Escalate employee relations issues to Lot Management and promote a harmonious work environment.
• Maintain facility and van appearance by coordinating regular inspections.
• Ensure quality service for customers by maintaining three to five minute pick up, ease of operation and expeditious exit. Interact and communicate with customers and handle complaints or problems.
• Apply and implement standards of performance by submitting to management new ideas, concepts and procedures relative to changing organizational and staffing needs.

Additional Duties And Responsibilities:

• Additional duties as assigned.

Qualifications

Key Competencies: The following competencies strongly contribute to the success of an individual in this position.

• Leadership: Exhibits confidence in self and others, inspires and motivates others to perform well and give appropriate recognition, effectively influences actions and opinions of others, accepts feedback from others.
• Ethics: Treats people with respect, keeps commitments, inspires trust of others, works with integrity and ethically and upholds organizational values.
• Diversity: Shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes a harassment-free environment, builds a diverse workforce.
• Problem Solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations.
• Customer Service: Manages difficult or emotional customer situations, solicits customer feedback to improve service, responds to requests for service and assistance, and meets commitments.
• Professionalism: Approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.

Foundation Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 21 years of age.
• Must not have more than 3 moving violations in the past three (3) years.
• Extensive skill in interpersonal contact, able to carry out several tasks at once, mathematical, clerical, computer, and verbal communication skills.
• Concentration to detail, mental alertness, common sense to prioritize, self motivate, able to work without constant direct supervision, security conscious.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves flexibility to move and lift bulk items up to fifty (50) pounds
• Upper and lower body mobility sufficient to raise arms overhead, stretch, reach, turn, bend, stand (up to four (4) hours uninterrupted), kneel for extended periods, walk, climb stairs, and climb a ladder.

Educational/Vocational/Previous Experience Recommendations:

• High School Diploma or equivalent preferred.
• Minimum of two years driving experience, and customer service/public-relations experience; or equivalent combination of education and experience.

Working Conditions:

• Traffic, noise, weather, vehicle fumes, crowded accommodations.