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Operations Technician

Toronto, ON | Full Time
20 Days Ago

Job Description

Why we exist:

At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced.

Buildings in our beautiful cities where we live and work are producing 40% of the CO2 going into our atmosphere contributing to global warming. We need to HEAT, VENT, AIR CONDITION our buildings 24/7. Most of the energy consumed in a building is for our comfort and 50% of it is wasted. This is because buildings have little to no technology to control this.

Who we are:

Par·i·ty (/ˈperədē/noun)

The state or condition of being equal, synonyms: balanced, equality, equivalence, uniformity, sameness, consistency, congruity, congruence, levelness, unity, coequality, parallelism, evenness "Parity of two things being perfectly matched with no waste"

Parity Inc. is a software service to eliminate energy waste from buildings!! Using AI, Parity Inc. is able to predict the amount of energy needed ahead of time to operate a building to meet its residents HVAC needs and adapt the building's systems and machinery. We save our customers and building operators:

1. Time through our mobile platform that provides early alerting services when things go down

2. Reduced environmental Impact with our carbon reduction tracking, and

3. Money $$ with monthly and annual energy savings reports delivered to their email.


Join our organization in a key role during a period of tremendous growth and directly contribute to its future success. Contribute to a world-changing product that is working to make the world a better place through reduced CO2 emissions in multi-residential buildings. Have the autonomy to learn and grow in a fast-moving, hyper-growth start-up environment. So far we have saved almost 14 million lbs. of CO2 emissions… yes, that’s a lot!!


We are looking for an Operations Technician (specific title commensurate with experience).


  • Provide timely and efficient technical support to existing customers and the broader Customer Success team by diagnosing issues using both Parity’s diagnostic tools and Tridium’s Niagara Framework. 
  • Maintain building automation system service records and update client documentation to reflect ongoing service activity
  • Review building automation system operations and audit existing systems for potential improvements and commissioning opportunities
  • Work with the Energy Reporting team to look for energy savings opportunities and investigate systems that are running inefficiently
  • Coordinate and manage service projects with third party contractors to resolve potential on site deficiencies or equipment failures
  • Work with the Product team to upgrade and improve Parity’s software integrations and capabilities across existing clients' building automation systems 
  • Attend daily service/support meetings to help document, action on, and follow up on said actions on behalf of the team
  • Support the Product, Success, Service and Operations team to identify and implement improvements or enhancements 


  • 2 years experience working in the HVAC industry, with exposure to building automation system operation, troubleshooting or installation is mandatory. 
  • Strong customer service experience is a must! We are looking for someone who is able to solve complex problems and communicate effectively with multiple stakeholders. 
  • Experience as a Building Operator / Superintendent in high rise buildings, or as a Commercial HVAC Technician would be an asset
  • Work amongst a dynamic team of people 
  • Must possess the ability to work collaboratively and effectively with both internal and external stakeholders
  • Have strong troubleshooting abilities while also having the ability to approach problems calmly, with empathy, and be able adapt and change as new information is presented
  • Proficient multitasking and prioritizing/re-prioritizing skills, and the ability to apply critical/strategic thinking to every situation
  • The aptitude and eagerness to learn and stretch
  • Exceptionally well-organized and attentive to detail
  • Ability to work independently and be extremely proactive
  • Experience with the Tridium’s Niagara Framework or Start-up experience are a plus!

Equal Opportunity Employment:

Parity is an equal opportunity employer that is committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs. 

Parity welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Skills for Operations Technician

The job skills required for Operations Technician include Troubleshooting, Customer Service, Futures, Communicates Effectively, Installation,and team operations etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Technician

The following is the career advancement route for Operations Technician positions, which can be used as a reference in future career path planning. As an Operations Technician, it can be promoted into senior positions as a Distribution Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Technician. You can explore the career advancement for an Operations Technician below and select your interested title to get hiring information.

How to Become an Operations Technician

If you are interested in becoming an Operations Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Technician for your reference.

Step 1 Understand the job description and responsibilities of an Operations Technician

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Step 2 Knowing the best tips for becoming an Operations Technician can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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