Receptionist

Job Summary

The Receptionist will be responsible for interpreting company policies, and employment law. Responsible for recruiting, supporting, and developing talent. The ideal receptionist will have skills in auditing, compliance, and excellent coordination between all departments.

RESPONSIBILITIES

• Meets and greets all new residents to the facility; explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry, and activities.
• Resolves customer requests, questions, and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follow up on customer inquiries not immediately resolved
• Coordinate discharge planning with residents, family, rehab, nursing, and referrals to agencies.
• Arranges consults for residents annually or as needed.
• Serves as a role model to foster superb customer service.
• Announces notifications over the public address system.
• Updates resident directory including resident’s names, room locations, and telephone extensions.

QUALIFICATIONS

• A high school Diploma is required.
• Proficiency with Microsoft Office: Word, Excel, and Outlook.
• Possess effective communication skills to maintain a positive relationships with residents, families, staff, physicians, consultants, providers, governmental agencies, their representatives, and the community.

BENEFITS

·401K

·Annual evaluations

·Dental insurance

·Health insurance

·Life insurance

·Paid time off

·Vision insurance