Overview

The Vice President of Operations is responsible for planning, directing, coordinating, and overseeing operations (financing, measuring, purchasing, permitting, product delivery, and scheduling) activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Essential Functions:

· Establish, implement, and communicate the strategic direction of the organization’s installations division.

· Collaborate with executive leadership to develop and meet company backlog and conversion goals through ensuring time installations and passing of all city inspections.

· Collaborate with other divisions and departments to carry out the organization’s goals and objectives.

· Identify, recommend, and implement new processes, technologies, and systems to improve and streamline installation and warehouse processes and use of resources and materials.

· Ensure that departmental decisions and project plans such as those for staffing, development, organization, material efficiency, and facilities are in line with the organization’s business plan and vision.

· Establish, communicate, and implement installation-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.

· Establish and administer the department’s budget.

· Present performance reports and metrics to the President and other leaders.

· Identify training needs and ensure proper training is developed and provided

Perform other related duties as assigned.

Supervisory Responsibilities:

· Recruit, interview, hire, and train management-level staff within the department.

· Recruit, interview, hire and train (or aligns with an appropriate trainer) staff of various departments where management-level staff is not in place.

· Determine and or assists with determining number of staff needed in various departments through communication with management-level staff.

· Oversee the daily workflow/backlog of the department.

· Provide constructive and timely performance evaluations.

· Handles discipline and terminations of employees following company policy.

Areas and Examples of Technical Crossover with Other Department Managers:

· When a Measure Tech Manager is not in place both the VP of operations and VP of Installations will interview candidates either together or as an initial/secondary interview process.

· When a Measure Tech Manager is not in place the VP of Installation will be responsible to do a two-week review in person or by phone of all Measure Tech Candidates to assess the initial training and knowledge base as to decide what and how much if any further training is needed and with whom further training should be conducted.

· When an Ordering Manager is not in place both the VP of Operations and VP of Installations will interview candidates either together or as an initial/secondary interview process.

· When a Production Manager is not in place both the VP of Operations and VP of Installations will interview candidates either together or as an initial/secondary interview process.

· When a Production Manager is not in place the VP of Installations will interview candidates for Service Management, Field Management, Warehouse personnel, and Installation crews.

· When a service manager is not in place the Production Manager will interview candidates for Service Tech.

· VP of Installations is responsible for answering technical related questions from the Measuring, Permitting, Scheduling, Ordering, Service, Production and Installation department as it relates to efficient and quality installation, when it exceeds the knowledge base of the manager directly or indirectly in place of said departments or whereas a manager, is not in place of the said department directly or indirectly.

· VP of installations is to assist VP of Operations from a budgeting or replacement standpoint as to the quantity of Production, Service, and Field Staff needed through the communication of known back end efficiencies or skillset shortfall.

Qualifications:

· Bachelor’s degree in Business Administration, Logistics, Engineering, or another industry-related field required.

· At least 10 years of industry-related experience including three years in upper management required

· Excellent verbal and written communication skills

· Strong supervisory and leadership skills

· Extensive knowledge of the principles, procedures, and best practices in the industry

· Excellent organizational skills and attention to detail

· Strong analytical and problem-solving skills

· Proficient with Microsoft Office Suite or related software

PHI provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.