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Paperless Environments is seeking a Customer Experience (CX) Specialist to join our dynamic team in Baton Rouge, LA! Over the past 17 years, Paperless has created an industry changing document management software solution for the Construction industry and we now have over 1,800 customers in all 50 states and 5 other countries. Our software allows users to import documents from OCR, emails, mobile/web portals and then provides superior document routing and form entry while synchronizing entry data from our software back into a customer's accounting system. One of the reasons Paperless Environments continues to be a market leader is that we’re always growing our software. Our customers love us for it, and our team gets to continuously expand their skillsets with new technology while bringing these ideas to life.
What does the Customer Experience role look like?
We are looking for an enthusiastic and dedicated CX Specialist to drive continuous improvement in our customer experience, engagement, and retention. You will be evaluating all points of customer interaction with our existing client base, addressing customer concerns, and identifying ways to enhance and improve our business relationship with our customers. A successful Customer Experience Specialist will be exceptionally organized, efficient, an excellent communicator and someone who has a passion for helping our customers achieve success with our products. A top-notch customer experience specialist will be someone whose expertise results in excellent customer relationship management and a positive brand image.
Customer Experience (CX) Specialist Responsibilities
Preferred Qualifications and Experience
More About Us:
Since 2005, Paperless Environments® has installed 1,800 client systems located in all 50 states and 5 different countries. Our mission is to replace paper-based processes and workflows with intelligent, paperless solutions. Paperless Environments' customers represent over 200K users and range from small single-digit employee construction firms to publicly traded companies with thousands of employees. The key to our success is the partnership and integration with most of the popular ERP systems on the market.
Learn Even More at https://paperlessenvironments.com/
Our Core Values:
Salary: $50k - $55k a year DOE
Job Type: Full-time Salary. This is not a 1099 Contractor position. We will not be considering candidates seeking contract work at this time.
Work Location: Baton Rouge, LA
Work Authorization: United States (Required). We are unable to provide sponsorship at this time.
NO OUTSIDE AGENCIES OR RECRUITERS
Full Time
Wholesale
$68k-97k (estimate)
12/02/2022
06/07/2023
paperlessenvironments.com
BATON ROUGE, LA
25 - 50
2005
SETH DAWSON
$5M - $10M
Wholesale
The following is the career advancement route for Customer Experience (CX) Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience (CX) Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience (CX) Specialist. You can explore the career advancement for a Customer Experience (CX) Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
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Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
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Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
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Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
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Exercise good service and business judgment with end goal of customer satisfaction.
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Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
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Must possess excellent customer service attitude/skills.
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Step 3: View the best colleges and universities for Customer Experience Specialist.