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Assistant Store Manager
$42k-65k (estimate)
Other | Retail 7 Months Ago
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Paper Source Inc. is Hiring an Assistant Store Manager Near Tigard, OR

Overview

Assistant Store Manager(FT 40 hours)This position reports to the Store Manager Position Summary The Assistant Store Manager supervises and motivates the Shift Supervisors and Customer Service Associates, inspiring them to model the customer service experience in order to drive sales and exceed customer expectations. Assistant Store Managers must promote an engaging and positive work environment that fosters open communication, encourages teamwork and inspires creativity. Essential Job Responsibilities and Accountabilities Models the Paper Source Customer Service Experience
  • Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training:
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
    • Respond to customers’ immediate needs
    • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  •  Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Resolve customer service related issues using good business judgment and elevating as needed to the Store Manager.
Inspire customers through impressive product knowledge
  • Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom products.
  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience
Executes consistent operational excellence
  • Demonstrates the ability to efficiently and effectively operate the store in the absence of the Store Manager, executing opening and closing procedures to company policy.
  • Oversee organization of the cash/wrap area, back room operations, stock organization and monitors store supply inventory.
  • Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands.
  • Partner with Store Manager in execution of accurate and detailed in store/product cycle counts and inventories as planned and communicated.
  • Understand, model and support the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores.
  • Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process.
  • Partner with Store Manager in the training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results
 Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership
  • Utilize company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently.
  • Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.
  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
  • Act as Manager-on-Duty
    • Takes ownership of all store functions
    • Sets up for success through planning, goal setting and communication
    • Motivates the team to work together to achieve goals
    • Coaches to reinforce positive behavior and challenge negative behavior
    • Overcomes obstacles to achieve KPI goals and operational standards​
  • Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results.
Drive and deliver budgeted sales of custom print and cards and envelopes productCustom Print CoordinatorPartner with the Store Manager to drive custom print sales within the store through associate training and development, in store presentations and events, organization and communication. Driving Business Results
  • Responsible to lead store team towards store and personal sales goals. Maintain, motivate and track progress. Identify risk; be quick to course correct through coaching, mentoring, facilitating store needs and regular inspection.
  • Communicates, drives and tracks custom print orders and card/envelope product sales to budgets
Associate Training and Development
  • Manage in partnership with the Store Manager invitations training for store team is completed within 6 weeks of hire, an complete and accurate order is taken with in 9 weeks of hire and quarterly there after.
  • Act as the stores communications liaison to effectively answer queries regarding custom print, as well as provide coaching opportunities when and where needed to the associates.
In-Store Presentation and Events
  • Partner with the Store Manager to ensure that in-store samples and visuals (signage and presentation) are maintained according to the Paper Source visual standards.
  • Manage the communication of pertinent information regarding both PS and third party custom print related business, forms policy, execution direction for related events, such as Paper Source Wedding.
Order Tracking
  • Monitor Daily proof log, address actions and track progress of all custom orders
  • Follow up on correspondence between customer and Paper Source regarding proof approval and other communication as needed.
Requirements
  • Arts and crafts background preferred with a minimum of 1-2 years supervisory experience in retail or service related industry
  • Demonstrated passion for Paper Source, our products, and our customer service experience.
  • Outstanding leadership and communication skills. Inspiring interpersonal effectiveness to lead and train team and effect change. Ability to balance the need of delivering a creative experience, prioritizing tasks and delivering a profitable result in a team environment.
  • Exemplify professional and ethical behaviors; follow all Paper Source policy and procedures
  • Required to work a flexible schedule to meet the needs of the business inclusive of nights and weekends.
  • Ability to work with /around cleaning chemicals and various art supplies.
  • Ability to effectively maneuver around sales floor and stock room. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.
Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To Work English/Spanish postings. 

State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 

Job Summary

JOB TYPE

Other

INDUSTRY

Retail

SALARY

$42k-65k (estimate)

POST DATE

08/03/2022

EXPIRATION DATE

10/09/2023

WEBSITE

papersource.com

HEADQUARTERS

DURHAM, NC

SIZE

500 - 1,000

FOUNDED

1983

REVENUE

<$5M

INDUSTRY

Retail

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About Paper Source Inc.

Give, Live, Create, Celebrate! Its more than what we do. Its the core of who we are. We live by our mission to inspire you to Do Something Creative Every Day. Whether thats by giving thoughtful gifts, living a well-organized life, creating your project, or celebrating lifes special moments, we strive to bring joy to every step of your creative journey. Handcrafted Heritage: When Sue Lindstrom opened the first Paper Source location in Chicago in 1983, she set out to share the beauty of handcrafted papers from around the world, with the world and we continue to carry this mission in everything ...we do. Over the past three decades, weve expanded our products, grown our team of passionate creative professionals, and connected with communities nationwide. In 2015, Winnie Park brought new life to the Paper Source legacy. Her experience holding executive leadership positions for global brands, including Hong Kong-based luxury shopping leader DFS and Levi Strauss and Company, combined with her distinguished expertise in Global Marketing, eCommerce, and Merchandising have allowed Paper Source to reach a perfect synergy where product decoration meets creative innovation Paper Source Eco-Story: At Paper Source, we live for all things paper. We create, craft, color, cut, shape, and print with papers of all sizes, styles, and artisanal materials. But above all else, we cherish, protect, and adore every fiber of our paper with every fiber of our being. We take care to ensure Paper Source products put the environment first, focusing on sustainability and social responsibility while upholding our commitment to the exceptional, premium quality youve come to expect out of every Paper Source product and experience More
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The following is the career advancement route for Assistant Store Manager positions, which can be used as a reference in future career path planning. As an Assistant Store Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Store Manager. You can explore the career advancement for an Assistant Store Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Store Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Store Manager job description and responsibilities

To assist the Store Manager / Operations Manager to drive sales by managing the smooth functioning of the store and control the store team to ensure all work / policies & procedures are carried out within the remit of ‘Store daily operations’ (sales; merc

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At least 10 years to become a store manager and a college degree.

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They will often act as the primary store manager and carry out the responsibilities of the store manager when they are not available.

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Assistant store managers (ASMs) are responsible for providing customers with a convenient and enjoyable shopping experience.

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Hiring, a lot of the paperwork and reporting, coaching and counseling, scheduling, depending on the store.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Store Manager jobs

Ability to connect with the customer.

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Embrace Battles for more rewards.

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Listen, understand and take action.

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Make checklists and to-do lists.

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Communicate as efficiently as possible.

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Step 3: View the best colleges and universities for Assistant Store Manager.

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