Description

The primary function of a Warranty Admin is to ensure that their employers are paid for all product maintenance parts or replacements covered under warranty. They organize, process, and review warranty claims made by the customers.

Essential Responsibilities:

• Dealing with Manufacturers.
• Keeping Careful and organized Records.
• Ensuring that all warranty paperwork is documented correctly.
• Excellent written and verbal communication skills
• Verifying criteria needed by the manufacturer are processed successfully.
• Keeps abreast of all company announcements, especially factory recalls.
• Work alongside the accounting department to obtain payments for warranty work.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and ability required:

• Experience in the industry
• Solid understanding of cars and trucks, and be able to identify specific corresponding parts
• High ethical standards

Computer Skills

High School Diploma

To perform this job successfully, an individual should know the necessary Computer skills and Warranty Processing Software.

Studies in business, computing, and mathematics are preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate office equipment (or operate a PC).

The noise level in the work environment is usually that of an office environment.

Competencies

1. Problem Solving: Defining, analyzing, and diagnosing critical components of a problem to formulate a solution. Identifies the multiple components of problems and their relationships. Prioritizes steps to a solution. Understands and defines the problem before jumping to a solution.
2. Resiliency: Quickly recovering from adversity. Demonstrates the ability to overcome setbacks. Strives to remain optimistic in light of adversity.
3. Personal Accountability: Willing to take ownership of situations. Being answerable for individual actions. Demonstrates the ability to self-evaluate. Strives to take responsibility for his or her actions.
4. Continuous Learning: Taking the initiative to regularly learn new concepts, technologies, and methods. Takes the initiative in acquiring and mastering the skills and knowledge requirements of a position. Keeps abreast of current or further information through reading and other learning methods.
5. Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes within allotted time frames. Effectively manages difficulties and delays to complete tasks on time. Reduces the amount of time spent on non-priorities.
6. Goal Orientation: Setting, pursuing, and attaining goals, regardless of obstacles or circumstances. Acts instinctively to achieve objectives without supervision. Expends the necessary time and effort to achieve goals.

Behaviors

• Organized Workplace - The job requires establishing and maintaining specific order in daily activities.
• Analysis - The job requires compiling, confirming, and organizing information.
• Persistence - The job requires finishing tasks despite challenges or resistance.
• Consistent - The job requires predictable performance in repetitive situations.
• Following Policy - The job requires adhering to rules, regulations, or existing methods.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identification and fulfillment of customer expectations.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package

This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.