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Job Description


Opportunity:  Spa Concierge 


Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path   

Lead Spa Concierge - Spa Operations Manager - Spa Director

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Receive and resolve guest complaints, elevating to management if necessary. 
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Ensure high guest satisfaction scores and work towards increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s Earth View program. 
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.


  • College degree or comparable work experience.
  • Previous customer service experience or equivalent training required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It



Skills for Spa Concierge

The job skills required for Spa Concierge include Customer Service, Guest Service etc. Having related job skills and expertise will give you an advantage when applying to be a Spa Concierge. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Spa Concierge. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Customer Service
Job Openings with Skill of Guest Service

Career Path for Spa Concierge

The following is the career advancement route for Spa Concierge positions, which can be used as a reference in future career path planning. As a Spa Concierge, it can be promoted into senior positions as an Electrologist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Spa Concierge. You can explore the career advancement for a Spa Concierge below and select your interested title to get hiring information.

How to Become a Spa Concierge

If you are interested in becoming a Spa Concierge, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Spa Concierge for your reference.

Step 1 Understand the job description and responsibilities of a Spa Concierge

Quotes from people on Spa Concierge job description and responsibilities
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04/27/2022: Omaha, NE
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Step 2 Knowing the best tips for becoming a Spa Concierge can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Spa Concierge jobs
02/20/2022: Cheyenne, WY

Step 3 View the best colleges and universities for Spa Concierge

College of the Atlantic
Cleveland State University