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Technical Account Manager
Apply
$119k-162k (estimate)
Full Time 3 Days Ago
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Palantir Technologies is Hiring a Technical Account Manager Near New York, NY

A World-Changing Company
At Palantir, we’re passionate about building software that solves problems. We partner with the most important institutions in the world to transform how they use data and technology. Our software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. If these types of projects excite you, we'd love for you to join us.
The Role
Around the world, data is being generated at an exponential rate. Many government agencies and commercial institutions worldwide have made investments in data platforms but still struggle to make data-driven decision-making a reality at the scale of their business. Palantir’s software helps these organizations transform data and models into operational assets, empowering them to solve their most critical problems. As Technical Account Manager (TAM) you will be responsible for ensuring that our customers extract the maximum benefit from Palantir Foundry. This is a senior and key role for ensuring customer success with Palantir Foundry and a strong lasting relationship with Palantir.
As a part of the Sales organization you will play a pivotal role in ensuring sustainable results from Sales to Delivery. You will have a direct role in defining the strategy, architecture and technical solutions that allow some of the leading world organizations to use data to solve real-world problems. Customer focused, you will understand their business strategy and challenges, and their unique technical landscape as it evolves and act as a trusted advisor to enhance business benefits. You will collaborate with the customer and Palantir engagement organizations to maximize how Palantir Foundry accelerates the customer strategy and secures their return on investments.

Core Responsibilities

  • In coordination with Sales Team, responsible for crafting the implementation architectures for the account, and securing their acceptance by IT. You will also proactively drive IT/tech-centric activity for business expansion.
  • In coordination with Palantir Architecture teams, define, communicate and drive Palantir positioning within the competitive and partnership landscape of the account.
  • In coordination with Delivery Team, drive product adoption and value within the account, help sustain platform and solution stability, performance and value, and increase customer satisfaction with Palantir.
  • Proactively engage with and act as focal point for Enterprise IT key stakeholders, specifically regarding their IT strategy and Foundry integration and interoperability.

What We Value

  • Proven track record of delivering and integrating digital solutions at government or commercial institutions.
  • Strong experience and knowledge of common industry cloud and/or data platforms, technologies & concepts.
  • Wide knowledge of enterprise IT landscapes and systems (ERP, CRM, MES, DMS, ESB...).
  • Excellent communication skills. Ability to compellingly articulate Palantir's product offering to audiences with varying levels of technical skill and seniority.
  • Ability to understand customers' requirements and context and how Palantir's software can fit in.
  • Demonstrated technical skills and a love of getting things done and finding solutions.
  • Experience building and managing relationships, and collaborating with internal partners and external counterparts.
  • Ability to travel per business needs.
Note that deep knowledge of Palantir Foundry will be a key success factor for this role over time but training on Palantir Foundry can be provided as part of on-boarding.
Palantir is committed to promoting a culture of diversity, equity, and inclusion and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe that all Palantirians share the responsibility of upholding our commitment to these values and encourage candidates from a wide range of backgrounds, perspectives, and lived experiences to join us in solving the world’s hardest problems. Palantir does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Palantir is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.
Palantir is committed to making the job application process accessible to everyone. If you are living with a disability (visible or not visible) and need to request a reasonable accommodation for any part of the application or hiring process, please reach out and let us know how we can help.

Job Summary

JOB TYPE

Full Time

SALARY

$119k-162k (estimate)

POST DATE

03/25/2024

EXPIRATION DATE

04/10/2024

WEBSITE

palantir.com

HEADQUARTERS

LAKE ZURICH, IL

SIZE

1,000 - 3,000

FOUNDED

2003

CEO

ERIC R MEDLEY

REVENUE

$1B - $3B

INDUSTRY

IT Outsourcing & Consulting

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About Palantir Technologies

At Palantir (NYSE: PLTR), we're helping the world's most important institutions use their data to solve their most urgent problems. Our software lets our customers integrate and analyze all of their data so they can answer questions that they couldn't before. From delivering disaster relief to building safer automobiles, we're honored to help make our partners better at their most important work. Together with our customers, we're building the future of national security, healthcare, energy, finance, manufacturing, and more. And we need bright minds from around the world to help us.

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The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Account Manager job description and responsibilities

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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.

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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.

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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.

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They provide reports to product developers and stakeholders product performance and track account metrics.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Account Manager jobs

Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.

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View more details on Technical Account Manager salaries across the United States.

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Extensive experience within a technical or account management area.

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Step 3: View the best colleges and universities for Technical Account Manager.

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