Would you like an exciting position as a Patient Care Coordinator with growth potential with a talented group of teammates who genuinely cares about you as much as they do patient care? Then Pain Relief Solutions is the place for you! Join a team based approach in Pain Management where you a have a direct impact in preserving life for our patients. PRS has a broad spectrum of benefits to match any competitor out there. Come work alongside our world class Doctors in our clinic outpatient setting where we focus on You everyday. We offer competitive compensation and benefits packages. Please apply!

Position Description JOB TITLE: Patient Care Coordinator
DEPARTMENT: Clinical
FLSA STATUS: Non Exempt
JOBS SUPERVISED: None SUPERVISOR: Clinical Supervisor

GENERAL SUMMARY OF DUTIES: Definition: Under direct supervision, the Patient Care Coordinatoor works interdependently with other health care professionals to provide quality health care to the patient. The Medical Assistant is educated and trained to perform both administrative and clinical skills in the medical care environment. The Patient Care Coordinator must be flexible and able to cover all non managerial aspects of the clinic but able to spot problems and recommend solutions management.

RESPONSIBILITIES

1. Clinical

Main Activities:

• Ability to assist Patients Care Coordination in rooming, pharmaceuticals, and overall taking care of the patient.

• Ability to enter electronic lab orders and manage EMRs

• Ability to process prescription refills

• Ability to enter charges

• Ability to set up for treadmill testing, stress echo’s and tilt table testing.

• Ability to accurately complete encounter notes

• Answer and return calls in a timely manner

• Ability to complete tasks in a timely manner

• Ability to resolve patient related issues that arise

2. Administrative

Main Activities:

• Ability to request records, scan records, and process patient referrals

• Accurately enter patient information in the EMR

3. Scheduling

Main Activities:

• Ability to schedule, reschedule, cancel, no shows, block templates and scrub provider schedules for errors

• Ability to provide detailed instructions for the patients to ensure their care is complete.

4. Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

Must have proficient knowledge in the following areas:

• Medical Terminology

• Knowledge of clinic policies and procedures for all sites, providers and rooms

• Knowledge of computer systems, spreadsheets and application

• Knowledge of operating the standard clinical equipment

• Knowledge of HIPPA policies

• Knowledge of OSHA and safety policies

Skills

Must demonstrate the following skills:

• Excellent interpersonal skills

• Team building skills

• Ability to react calmly and effectively in emergent situation

• Ability to read and comprehend instructions, correspondence and memos.

• Decision making skills

• Effective verbal and listening communications skills

• Very effective organizational skills

• Effective written communications skills

• Computer skills including Microsoft Office, Microsoft Excel, Vitera and e-mail at a proficient level

• Stress management skills

• Time management skills

Professional Attributes

Must maintain strict confidentiality according to HIPAA guidelines. Must also demonstrate the following personal attributes:

• Be honest and trustworthy

• Be respectful

• Possess cultural awareness and sensitivity

• Be flexible

• Demonstrate sound work ethics

EDUCATION AND EXPERIENCE

Some experience preferred in healthcare

Equivalencies will be considered.

ENVIRONMENTAL/WORKING CONDITIONS: Office settings and traveling to off-site locations

PHYSICAL/MENTAL DEMANDS: The Patient Care Coordinator will spend long hours sitting, walking, standing and using office equipment and computers, which can cause muscle strain. The Medical Assistant will also have to do some varied activities including stooping, bending, reaching, lifting, kneeling and crouching. Requires eye-hand coordination, finger dexterity, talking, hearing and specific vision abilities including depth perception, distance vision and ability to adjust focus. Occasional lifting/carrying items up to 50 pounds.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
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