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Examples of Work Performed: |
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Work Environment: Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment. |
Internal/External Relationships & Impact on Services/Operations: |
Internal/External Relationships: Daily contact with the public to respond to questions and requests for assistance; with field personnel to provide information; with other public safety agencies to exchange information and requests. Impact on Services/Operations: Duties impact on the Communication Center's ability to deal with both emergency and non-emergency situations in a timely and effective manner: Proper performance of duties results in the dispatch of the appropriate response unit for each situation; increased safety and efficiency of paramedics and other emergency responders due to being provided timely and accurate information; and the accurate maintenance of records and files. Improper performance of duties can result in a negative public image for the agency due to inefficiency in handling calls or poor public relations skills; decreased safety to emergency responders and the public due to the provision of inaccurate information, delays in response or in appropriate dispatch of response units. Consequences of errors range from a simple delay in service to loss of life. |
Knowledge, Skills and Abilities Required: |
Required at Entry:
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Full Time
$34k-44k (estimate)
07/09/2022
05/28/2024
The job skills required for Communications Dispatcher include Law Enforcement, Customer Service, Medical Emergency, CAD, Telecommunications, Background Check, etc. Having related job skills and expertise will give you an advantage when applying to be a Communications Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Communications Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Communications Dispatcher positions, which can be used as a reference in future career path planning. As a Communications Dispatcher, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Communications Dispatcher. You can explore the career advancement for a Communications Dispatcher below and select your interested title to get hiring information.