Overview

Responsible for achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals. This is a very important position that requires ambition, commitment, dedication and drive to achieve aggressive objectives and standards.

Responsibilities

RESPONSIBILITIES:

• Supervises the day to day operational functions of the branch. Carries out management responsibilities in accordance with Bank policies. 
• Prepares Performance Partnership reviews of staff.
• Responsible for the hiring, training, and retention of staff.
• Assures high quality and friendly customer service and adherence to sales and brand standards.
• Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promotes effective sales and service environment.
• Monitors teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance and engage in written Performance Counselling.
• Approves transactions within established guidelines.
• Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control.
• Conducts regular staff meetings to insure compliance with all Bank policies and procedures.
• Review daily reports.
• Meet deposit growth goals.
• Achieve satisfactory audit ratings.
• Identify and mitigate audit operational risk.
• Expense control.
• Perform other duties as assigned.

Qualifications

POSITION REQUIREMENTS:

• Minimum of 5 years of recent experience working in a commercial bank as a Supervisor or Manager
• Thorough knowledge of bank operations including Teller, New Accounts, and Customer Service
• Knowledge of computer applications and the equipment used in the assigned area
• Good organizational and problem solving skills
• Strong interpersonal, verbal and written communication skills
• Ability to manage and multiple tasks/projects and deadlines simultaneously
• Proven leadership skills, and the ability to coach staff to ensure high level of customer service