Overview

Responsible for assisting the Branch Operations Manager in achieving branch goals and overall business success. Provide direction, leadership and motivation to ensure that the office team achieves service, sales and operational goals. Responsible for insuring the security and accountability of all cash and negotiable items.

Responsibilities

• Directly supervises teller staff. Carries out supervisory responsibilities in accordance with the bank’s policies. Assists with completing Performance Partnership reviews of tellers. Assists with training, planning, assigning and disciplining of employees in the Branch.
• Plans and schedules the daily workflow and coordinates with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Assures high quality and friendly customer service and adherence to sales and brand standards.
• Resolves customer inquiries/complaints and situations in a positive professional and efficient manner.
• Promotes effective sales and service environment.
• Monitors teller’s performance relative to losses, differences and referrals. When appropriate, coaches for improved performance.
• Approves transactions within established guidelines.
• Participates in the opening and closing of branch. Conducts security inspection of building and grounds under dual control.
• Conducts regular staff meetings to insure compliance with all Bank policies and procedures.
• Review daily reports.
• Meet deposit growth goals.
• Achieve satisfactory audit ratings.
• Identify and mitigate audit ratings.
• Expense control.
• Perform other duties as assigned.

Qualifications

Required:

• Minimum of 2 to 3 years of recent experience working in a commercial bank as a Supervisor
• Thorough knowledge of bank operations including Teller, New Accounts, and Customer Service
• Basic knowledge of computer applications and the equipment used in the assigned area
• Good organizational and problem solving skills
• Strong interpersonal, verbal and written communication skills
• Ability to manage and multiple tasks/projects and deadlines simultaneously
• Proven leadership skills, and the ability to coach staff to ensure high level of customer service
• Spanish speaking, reading and writing is preferred

Physical Requirements:

• Role requires sitting or standing in front of a computer monitor for prolonged periods of time in a fixed neck position.
• Constant use of a computer or other office equipment resulting in repeating motions of the hands and wrists.
• Light work that may include moving objects up to 20 pounds.

What You Can Expect From PWB

Rewards

National Base Pay Range (annual): $49,296.00 to $96,127.20

Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic/market data.

PWB is pleased to offer additional benefits to support our employee’s physical, emotional and financial health. Benefits include: medical, dental, vision, 401(k), life and disability insurance, parental leave, mental health support, wellness incentives, legal assistance, tuition reimbursement, paid time off, company holidays, incentive programs, as well as other fringe benefits.

At PWB, we are committed to the principles of diversity, equity, inclusion and equal opportunity. We build teams and grow talent that reflect the diversity of the clients and communities we serve. Diversity of background, experience and perspective adds value and depth to our teams and creates better business results.

PWB is an equal opportunity and affirmative action employer. We take pride in building a workplace culture where all employees feel supported and respected, and have equal access to career and development opportunities without regard to race, religion/creed, color, national origin, age, marital status, ancestry, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression, sexual orientation, veteran status, physical or mental disability, medical condition, military status, genetic information, or any other characteristic protected by federal, state or local laws.

If you would like to request an accommodation due to a disability, please contact us at careers@pacwest.com.