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Location: 100% Remote – Local/West Coast Candidate preferred
Provides customer service support to customers utilizing effective relationship management skills.
Key Responsibilities:
Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction
Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision
Process customer returns and monitor to ensure the product is received
Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives. Complete all documents for customer credits for SOX key controls
Other incidental duties; Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
Skills
Additional Skills:
Good computer skills including usage of MS Office Suite
Good written and verbal communication skills and interpersonal relationship skills
Ability to work in a fast-paced environment
Substantial knowledge and understanding of Edwards policies and procedures
Moderate knowledge on Edwards products and customers
Good computer knowledge in ERP application (e.g JDE)
Ability to manage confidential information with discretion
Excellent customer service skills with ability to negotiate and resolve difficult situations
Excellent problem-solving skills
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Strict attention to detail
Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments
Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Call center experience and med device experience - Highly Preferred
Education and Experience:
H.S. Diploma or equivalent 2 years’ experience previous related experience Required and Experience with an ERP software (e.g JDE) Required Bachelor's Degree or equivalent Preferred
Job Type: Contract
Pay: $22.00 - $23.15 per hour
Schedule:
Experience:
Work Location: Remote
Contractor
$38k-48k (estimate)
12/09/2022
01/07/2023
pacerstaffing.com
Philadelphia, PA
<25
The following is the career advancement route for customer service representative positions, which can be used as a reference in future career path planning. As a customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary customer service representative. You can explore the career advancement for a customer service representative below and select your interested title to get hiring information.