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customer service representative

Pacer Staffing Dulzura, CA
$38k-48k (estimate)
Contractor 1 Month Ago

Location: 100% Remote – Local/West Coast Candidate preferred

Provides customer service support to customers utilizing effective relationship management skills.

Key Responsibilities:

Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction

Resolve basic customer service activities including investigating and performing root cause analysis under direction and supervision

Process customer returns and monitor to ensure the product is received

Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives. Complete all documents for customer credits for SOX key controls

Other incidental duties; Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts

Skills

Additional Skills:

Good computer skills including usage of MS Office Suite

Good written and verbal communication skills and interpersonal relationship skills

Ability to work in a fast-paced environment

Substantial knowledge and understanding of Edwards policies and procedures

Moderate knowledge on Edwards products and customers

Good computer knowledge in ERP application (e.g JDE)

Ability to manage confidential information with discretion

Excellent customer service skills with ability to negotiate and resolve difficult situations

Excellent problem-solving skills

Ability to build and maintain strong relationships across the organization to influence and achieve objectives

Strict attention to detail

Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments

Adhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

Call center experience and med device experience - Highly Preferred

Education and Experience:

H.S. Diploma or equivalent 2 years’ experience previous related experience Required and Experience with an ERP software (e.g JDE) Required Bachelor's Degree or equivalent Preferred

Job Type: Contract

Pay: $22.00 - $23.15 per hour

Schedule:

  • 8 hour shift

Experience:

  • Medical device: 1 year (Required)
  • ERP systems: 1 year (Required)

Work Location: Remote

WEBSITE

pacerstaffing.com

HEADQUARTERS

Philadelphia, PA

SIZE

<25

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