Overview

The Facility Security reports to the Security Manager. In this role, you will assist the Security Manager. This position operates under direct supervision and mentorship of the Security Manager.

Responsibilities

• Immediate point of contact when clients arrive BOH
• Prepare dock, ramps, BOH spaces being used prior to move-ins, manage traffic in those areas
• Understanding of client/vendor/exhibitor locations to be able to provide directions
• Fast communication with other teams that aren’t immediately present if client/vendors have needs (AV, set changes, technical issues, equipment requests). Can provide/start paperwork.
• Manage vehicle & truck traffic in lot, ramps, roundabouts, give directions. Keep traffic moving (load/unload procedures w/ vehicles).
• Manage checkouts for access key cards for access to elevators, event rooms, entrances/exits
• Operate service elevators to facilitate move-ins. Can lock out elevators when needed
• Secure the Santa Clara Convention Center prior to arrivals- clear POIs and keep clear during times building is mostly empty.
• High visibility during any scheduled times. Keep POIs off premises
• De-escalation & intervention training- high frequency of mental illness/drug use downtown
• Direct traffic in the building as guests arrive, move between events
• Lost & Found Services- coordinate with registration @1m admin when guests have needs
• Crowd control- safe flow to/from specific/restricted entries with high #s of guests
• Monitor and maintain cameras to ensure reliable ongoing feed
• Coordinate quickly with local PD in case of emergencies
• Emergency response duties relate to exiting guests, stairwells
• Door ID security: only authorized/ID guests can enter during events
• Noise reduction BOH/FOH during events where silence should be maintained
• Training for alcohol @ events- restrict access, stop outside alcohol, over-indulgence, respond to and prevent behaviors related to alcohol from occurring. Enforce smoking laws near building
• Guest safety in the Santa Clara Convention Center/facilities (elevators, balconies, escalators, air walls etc.)
• Maintain fire code- in event rooms, BOH
• Documentation throughout the entire time we're present

Qualifications

• Ability to work weekends and holidays.
• Ability to climb stairs, walk and stand for extended periods of time and lift up to 25 lbs. unaided.
• Ability to prioritize tasks & work in a fast paced environment.
• Good verbal communication skills.
• Ability to follow written instruction.
• Ability to manage time efficiently.
• Ability to work well unsupervised.
• Ability to bend, reach, pull, twist, and lift a variety of objects.