TITLE: Grocery Journeyperson (Dairy/Frozen) DEPARTMENT: Grocery STATUS: PT/FT,Journeyperson, Union, Hourly REPORTS TO: Grocery Manager JOB SUMMARY: Toensure the highest level of service possible to Outpost’s internal and externalcustomers. Order product to maintain a fully stocked store. Ensure a well maintained, clean and efficientgrocery department. WORKENVIRONMENT: Fast paced retailfloor. Regular work near moving mechanical parts (i.e. baler, dock equipment),in high precarious places (i.e. ladder work), and in cold climate conditions(i.e. dairy cooler, freezer). Ability to work in moderate and loud noiseenvironments including, but not limited to: paging, telephones, human voices,and machinery. Position requires working during busy retail times, whichinclude weekends, afternoons, and evenings. ESSENTIAL DUTIESAND RESPONSIBILITES:1. Customer Service Treat people fairly, consistently, and with respect. Ensure efficient, informative, and friendly service according to established customer service vision and standards.2. Grocery Department ResponsibilitiesDepartment Operations Ensure professional and friendly service from all grocery staff. Handle customer questions and complaints. Be knowledgeable of products and stay up-to-date on industry trends. Order product to ensure department is fully stocked, while keeping inventory to minimum. Ensure deliveries are checked in and stocked in timely manner. Ensure proper handling of perishable product to ensure a safe and quality product. Ensure department aisles, coolers, and backstock areas are kept neat and clean. Maintain an organized layout of back stock areas. Assist with product returns and obtain credit from vendors. Notify grocery manager of discrepancies. Advise grocery manager of equipment repair/replacement needs. Ensure all department display areas are properly fronted and faced. Ensure proper shelf tags and sale signs are on shelves and displays. Request signs from pricing as needed. Set up and maintain endcaps and shippers. Assist with shelf resets and quarterly inventory. Attend department meetings as scheduled. Perform all duties included in department clerk job descriptions.Personnel Delegate duties to grocery staff and ensure they are always busy. Positively encourage department staff to excel at their job. Replace vacant shifts when call ins, etc. occur. Notify manager of these occurrences. Assist in training department staff. Assist grocery staff in following department standard operating procedures.3. All Staff Duties Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents. Keep store orderly and clean. Maintain a positive attitude. Perform all other duties as assigned by department manager or supervisory staff. KNOWLEDGE, SKILLS,ABILITIES: Outstanding customer service Previous experience with stocking, ordering, and receiving in a retail setting Ability to work in cold climate on regular basis (coolers range from -25°F – 20°F)· Ability to appropriately delegate work dutiesand motivate staff Attention to detail and good organizational skills Ability to handle multiple demands and work under time pressures Willingness to be open, to learn, and take on new responsibilities· Demonstrate objectivity, neutrality and calmnessunder pressure Regular, predictable attendance· Effective communication skills in English· Ability to read and comprehend instructions· Ability to follow through on systems, proceduresand policies Demonstrated ability to follow through on commitments Ability to work in a fast paced environment ESSENTIAL PHYSICALREQUIREMENTS: Standing, walking, bending, sitting, reaching Using hands or fingers to handle or feel Specific vision ability: close vision, distance vision, depth perception, and adjust focus Ability to climb up and down ladders Regular use of sharp cutting instruments Ability to lift up to 80 lbs. IMPORTANTDISCLAIMER NOTICE: The job duties, elements, responsibilities, skills,functions, experience, educational factors, requirements and conditions listedin this job description are representative only and not exhaustive of the tasksthat the employee may be required to perform. The employer reserves the right to revise this job description at anytime and require employees to perform other tasks as circumstances orconditions of its business, competitive considerations or a work environmentchange.