Date Posted: 2022-06-14-07:00 Country: Morocco Location: Coline Business Center, n°442, La Coline II, Californie -Ain Chock- Casablanca,Casablanca,20190,Morocco We are seeking a hands-on, results-driven IT Director to oversee our IT business systems and hardware. In this role, you will be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. The successful candidate will have proven success managing all technology support aspects of a mid-size commercial business, including our ERP (JDE), LAN, legacy systems, mobility system support and management of help desk. Duties of the IT Manager will include driving business process changes within the ERP system, working with functional managers to ensure their systems support the ongoing growth of the company. The position will manage both internal and external support groups ensuring world class customer service, identifying system opportunities, and monitoring overall system activities and performance. This position is based in our office and will provide IT support for our branches and HQ in Morocco. Duties and responsibilities Manage information technology and computer systems Plan, organize, control and evaluate IT operations Supervise 2 IT employees. Help with training and coaching employees, communicating job expectations, and appraising their performance Lead the internal help desk to provide IT support to our employees in a timely and professional manner Implement and follow systems, policies and procedures Ensure security of data, network access and backup systems Act in alignment with user needs and system functionality to contribute to organizational policy Identify problematic areas and implement strategic solutions in time Ongoing support to the internal controls for audit requirements and assess their outcomes Preserve assets, information security and control structures Trouble-shoots and solves problems related to hardware, software, and network problems Handle annual budget and ensure cost effectiveness Manage vendors and recommends acquisition of services, network hardware and software Build long term relationships with Otis management and outside vendors for IT related products and services Documenting all activities in a clear and concise manner Skills Proven working experience as an IT manager or relevant experience (minimum 5 years) Excellent knowledge of technical management, information analysis and of computer hardware/software systems Expertise in systems implementation and projects governance Hands-on experience with computer networks, network administration and network installation Excellent verbal and writing skills Outstanding communication, interpersonal and leadership skills Preferred: BS in Computer Science, or similar field Experience with the use of JDE is a plus Experience in a service or elevator company is a plus English fluent (minimum C1) Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms