YOUR NEXT OPPORTUNITY IS NOW BOARDING: Join OTG as the Operations Manager now at Newark Liberty International Airport and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match. WHAT IS OTG? OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 10 airports, OTG and its 5,000 Crewmembers serve millions of travelers each year. WHY OTG? By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it. ROLE AND RESPONSIBILITIES Position Summary:As the Operations Manager at Newark Liberty International Airport, you will play a critical role for a company transforming the airport experience. At OTG we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting edge design, and state-of-the-art technology, OTG is delivering a traveler's oasis – a place within the airport where the pressures of the day soon recede. This role serves as the general manager for the full OTG experience. The Operations Manager is a senior member of the OTG Management team and is ultimately responsible for OTG operations within a designated airport terminal including, but not limited to, bringing the OTG culture to life through all touchpoints, running great restaurant and market operations, ensuring pristine facilities, compliance with airport, safety, sanitation, and statutory regulations, the hiring, training, evaluation and growth of the best crewmember talent. The Operations Manager is accountable for driving business results in support of operational goals, for ensuring budgetary goals, for initiating and leading operational changes, and for assisting General Managers and Managers in implementing changes that bring positive results. The Operations Manager is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers. Responsibilities:Set the vision and goals for the terminal, inspire all crewmembers (salaried and hourly) to be "all-in" in the accomplishment of these goalsImplement strategies which drive budgetary goals, for initiating and leading operational changes, and assist General Managers and Managers in implementing changes and delivering resultsEnsure all crewmembers have the necessary information, tools, and resources to deliver a great guest experienceServe as a point of contact to the traveling public, resolving issues as neededCultivate and strengthen relationships with Airport Leadership, including the airlines, management, companies, and other governmental or regulatory agenciesAccountable for driving business results in support of operational goalsResponsible for ensuring professional development and performance management of all salaried crewmembersProvides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any law and regulations related to the workplaceContinuously improve the crewmember experience using OTG culture and valuesDevelop oneself to take full responsibility for an airport terminal when training and success has been completed QUALIFICATIONS AND EDUCATION REQUIREMENTSBachelor's Degree, or equivalent, in Hospitality, Business, or Culinary ArtsMinimum 5-7 years of general management experience in a high-quality hospitality environmentDemonstrated results creating a high-performance workplace through cultural leadership that sustains resultsMinimum of 3 years in management experience in high-volume multi-unit operationsMinimum of 3 years in management experience in alcoholic beverage serviceProficient knowledge of P&L, budgeting, and forecastingKnowledge of marketing techniques and their impact on business resultsExperience in guest relations, negotiations, and resolving complaintsExcellent verbal and written communication skillsCommitment to service of guests and all crewmembersHigh integrity, work ethic, passion, and commitment to OTG valuesAble to train, delegate, coach, and develop managers and crewmembersKnowledge of/certification in/ adherence to safety and food sanitation, as well as responsible alcohol serviceAble to work flexible hours, days, and shifts including holidaysAble to clear OTG background checks as well as any requirements to obtain Airport badge OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.