Description

Job Summary:

The IT Desktop Engineer works with the other IT Administrators to provide the support for personal computer systems used by Jason Incorporated. This IT Desktop Engineer will support users at primary locations and support multiple Osborn sites remotely. The person in this positon works as a member of a team to provide 1st and 2nd level IT problem solving and training for end users; manages the system imaging process; provides hardware and software evaluation, assists in user demand planning and standardization; maintains inventory of systems and licenses; creates and maintains procedures and documentation for IT Systems support personnel; and, in general, ensures desktop and other end user computing systems perform efficiently. This position deals with issues or problems that often require thoughtful evaluation before coming up with approaches or solutions. This position must develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction. This position requires regular, weekly travel between Osborn sites in order to resolve open desktop-level issues at those sites.

Job Duties:

• Install, relocate and/or upgrade PC hardware and software, peripherals, and other devices to satisfy business and/or end-user requirements
• Provide 1st and 2nd level support to PC technicians at primary location and remote sites, for PC, end user computing hardware and software related issues
• Minimize equipment failures through proper design/setup of standardized desktop systems and processes
• Work with the systems administrators to determine strategic direction for the desktop environment, including evaluating and testing new technologies
• Develop work procedures and end-user technical documentation related to the desktop environment
• Maintain computer cabinets, storage rooms, and PC inventory
• Maintain printers, network switches and other IT equipment.
• Ensure effective communication between desktop support team and the rest of the IT organization, including status reports of projects and/or systems issues
• Manage outside vendors related to desktop support

Qualifications

• 1 to 3 years of IT support experience or related education
• Knowledge of Windows 10 Operating Systems
• Exposure to Microsoft Active Directory
• Familiar with Microsoft Office products and Office 365
• Experience in smart phones and tablets
• Flexible, fast learner with the ability to multi-task
• Current drivers license travel to remote sides for support
• Strong verbal communication skills