Job Description
We are looking for a employee to work for a busy Orthopedic Practice at the front desk to perform a variety of administrative and clerical tasks. As a patient service representative you will be the first point of contact for the physician. To be successful in this position you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, the duties and responsibilities are to ensure the front desk welcomes patients positively, and executes all administrative tasks to the highest quality standards.
Responsibilities
Greet and welcome patients as soon as they arrive at the clinic
Maintain physicians patient schedule
Answer, screen and forward incoming phone calls
Provide basic and accurate information in-person and via phone/email
Qualifications
Proven work experience as a patient service representative or similar role
Great customer service skills
Proficiency in Microsoft Office products
Hands-on experience with office equipment (e.g. fax machine and printers)
Professional attitude and appearance
Good written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
High school degree; additional certification in office management a plus