JOB SUMMARY: With a customer service orientation— answer all incoming calls and direct appropriately. In addition, should be able to answer basic questions patients and outside entities have about our practice.

EDUCATIONAL REQUIREMENTS:

• High school diploma required.

QUALIFICATIONS AND EXPERIENCE:

• Comfortable using email and interacting with Internet applications
• Computer literate—with keyboard skills and knowledge of practice management and word processing software
• Ability to work with outside clinic staff with a friendly and helpful attitude.
• Strong written and verbal communication skills, reliable and highly motivated.
• High degree of professionalism and exceptional customer service skills are required.
• Ability to make independent decisions with information provided.
• Ability to establish and maintain effective working relationships with patients, coworkers, other health care providers and the public under stressful conditions.
• Must be able to work almost exclusively on the phone and in the same area for most of the work day.

Responsibilities include, but are not limited to, the following:

Duties:

• Answers all incoming calls and redirects as appropriate.
• Assists schedulers with routine duties.
• Checks voice mail regularly and returns calls from patients and physicians within 24 hours.
• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Helps to maintain and achieve departmental goals for best practices and benchmarking.

Other

• Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice.
• Assists in keeping working area clean at all times.
• Attends all meetings as requested.
• Performs any additional duties as requested by Lead.
• Sets and exemplifies high ethical standards and holds self and others accountable for conduct.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Typical Physical Demands

Position requires prolonged sitting, some bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Typical Working Conditions

Normal office environment.