Description

Orthodontic Experts is a successful and fun orthodontic practice with 24 locations that service Illinois, Wisconsin and Indiana. This year we are on track to open additional offices and we are looking for the best of the best to join our team!

Explore the role of Operations Manager in the Chicagoland area and make a difference in each patient’s life while supporting the team to meet business goals. This leadership role offers an opportunity to support four to six orthodontic offices to ensure team and patient satisfaction.

As an Operations Manager, you will build rewarding relationships with our valued team members by mentoring them to reach their fullest potential. Additionally, Operations Managers will have day to day interactions with patients, supporting them through their journey into braces or aligners and helping them stay on track to the smile of their dreams.

We are looking for a goal-driven individual who possesses high energy, a positive and friendly attitude, and most importantly, someone who provides exemplary patient care. We invest in the futures of our Operations Managers not only with a competitive compensation package that includes a generous bonus structure but also with continuous training and advancement opportunities, company vehicle, cell phone, laptop and much more.

Responsibilities include, but are not limited to the following:

• Ensure that all OE team members understand our company mission and uphold it in the highest regard
• Manage four to six directly reporting office managers as assigned per territory
• Do weekly site visits and provide support directly to staff and providers
• Coach managers on how to resolve clinic and patient issues
• Support managers in employee relations conversations
• Help resolve patient issues that have been escalated within 24 hours
• Empower clinic manager to oversee metrics progress and evaluate the health of case acceptance
• Strategize and implement action plans to achieve financial results
• Ensure managers and staff are following all policies and procedures to ensure staff and patient safety.
• Evaluate the level of customer service provided by office staff
• Evaluate clinical patient flow and communicate with office manager and marketing.
• Collaborate with Marketing to ensure that office marketing needs are being met.
• Ensure all huddle procedures are being followed
• Train managers/treatment coordinators
• Report clinical case acceptance monthly before the first payroll of the month.
• Complete Operations Checklist quarterly for each location with a goal of 95%
• Complete SCRUM calls weekly with Directors and CMs
• Ensure that bonding and collections goals are met every month for each of their clinics
• Evaluate metrics on a regular basis to project the clinical performance at the end of the month, quarterly, and annually
• Be a problem solver
• Schedule and run TC and Manager meetings
• Report the hiring needs for assigned territories
• Interview and initiate the hiring process with the human resources department
• Facilitate employee terminations
• Be the advocate for their clinics and team members
• Provide coverage for clinics as needed

Requirements

• 5 years experience in treatment coordination in a private medical practice
• 5 years experience in management
• Excellent communication and sales skills
• Ability to motivate and build strong teams
• Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required

Benefits and Perks

• Medical, Dental, Vision, and Life Insurance
• Short-Term Disability
• Employee Assistance Program
• Health Savings Account
• Dependent Care Account
• 401(k) and matching
• Paid Time Off
• Identity Theft Protection - LifeLock
• MetLaw
• Pet Insurance
• Free and discounted Orthodontic Treatment
• Company Car
• Company Cell Phone
• Company Credit Card
• Gas Card
• Monthly and annual Bonuses

Job Type: Full-time; Exempt

Pay: $60,000.00 - $65,000.00 per year