Description

Orthodontic Experts is a busy and fast paced orthodontic office. We are looking for the best of the best to join our team; with 24 offices in the greater Chicagoland area , Wisconsin, and Indiana. This year we are on track to open additional offices!

We currently have an exceptional operations staff, and are on the search for a Leader that can guide, empower and support the team in our Beloit, WI clinic.

Responsibilities include, but are not limited to the following :

• Manages the efficient and effective scheduling of patients and adjusts and needed
• Monitors no-shows and manages the necessary calls and re-scheduling
• Conducts sessions with patients for reviewing treatment and payment plans
• Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
• Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
• Clinic Reviews
• Provide weekly and monthly reporting to leadership
• Coordinate and facilitate monthly meetings for clinical staff
• Take responsibility for the appearance and functionality of the office
• Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA
• Participate in marketing events
• Dental visits with operations team
• Explain the treatment plan, address patient concerns and answer any questions
• Assist the patient in prioritizing the treatment and establish a plan for scheduling and payment arrangements
• Build trust, and understand the patient’s objectives
• Conduct financial consultations with all new patients and with existing patients when new treatment plans are presented.
• Manage and maintain the payment options and policies for patients
• Understand the practice’s policy on working with Ortho benefit plans and be prepared to educate patients on their dental benefits.
• Oversee and track ortho benefit plan accounts receivable and follow-up on claims regularly to ensure timely payment.
• Communicate with all outside and third-party financing companies offered to patients and educate patients on the available outside financing options.
• Track patient accounts receivable and outstanding balances to ensure timely payment.
• Assist in Practice’s collections protocol for all outstanding balances.
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted.
• Conduct treatment consultations with all new patients and with existing patients when new treatment plans are presented.
• Answer incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Perform general office duties and other duties as required.

Requirements

• High School Diploma/ GED required
• 2 years experience in Healthcare preferred
• 1 Year experience in Dental preferred
• 1 Year Treatment Coordinator experience preferred

Pay Range $20 - $24 per hour