5 Customer Service Team Member Jobs in Buffalo, NY
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Orthodent Laboratory Inc. (ODL) is Hiring a Customer Service Team Member Near Buffalo, NY
Position: Customer Service Team Member
Reports to: Customer Experience Team Lead
Job Type: Full-Time, Exempt
Hours: 8 am to 4:30 pm
About Us
Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing orthodontists with a pathway to growth and clinical excellence. For more than 30 years, Orthodent has served orthodontists across the nation by combining exceptional quality with superior customer service. In addition, our commitment to innovation is unparalleled. We are driven by quality and guided by family. Please visit our website to read more about our history, About | ODL Orthodontic Labs.
Our Mission
To create orthodontic products and solutions that inspire a lifetime of confidence.
Job Summary
Providing excellent customer service to doctor’s offices by providing answers and solutions.
Essential Duties and Responsibilities:
- Answer phone calls, emails, and text messages with confidence and respond with accurate and thorough information.
- Follow-up on action items not resolved.
- Communicate effectively through Microsoft Teams with shipping and RX Design.
- Design orthodontic prescriptions using ODL’s EasyRx software.
- Utilize Lean Manufacturing ideals to improve the customer experience.
- Perform remote training sessions to educate ODL’s partner dental and orthodontic offices to onboard into EasyRx.
- Give constructive feedback on processes and procedures.
- Support a positive culture by communicating and leading by example.
Required Knowledge:
- Microsoft Outlook and Teams.
- Basic computer skills.
- Previous experience in the field of dental or orthodontics.
- The ability to navigate change successfully without hesitation.
- Problem-solving-minded by using strategy-based solutions.
- Comfortable in a fast-paced environment.
- The ability to embrace cross-training to support a mutually beneficial partnership with ODL.
- An understanding of the value of working as a team for a shared goal.
Education and/or Experience:
- 1 year of customer service experience.
Job Summary
Full Time
Ambulatory Healthcare Services
09/20/2022
10/15/2022
orthodentlab.com
Buffalo, NY
<25
Ambulatory Healthcare Services
Related Companies
The job skills required for Customer Service Team Member include Customer Service, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Member. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Member. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Member positions, which can be used as a reference in future career path planning. As a Customer Service Team Member, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Member. You can explore the career advancement for a Customer Service Team Member below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Member, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Member for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Member job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer service job tasks.
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Agents may also personally follow up with customers to find out how the solution worked for them.
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Demonstrate sound knowledge of the product/service and suggest a solution to the customer right away.
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They will access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.
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Customer service members do financial management of customer services, troubleshooting, processing orders, upgrades, complaints handling and escalation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Member jobs
A great customer service member knows how to relate to anybody, but they’re especially good with frustrated people.
03/10/2022: Mcallen, TX
Responding to questions with positive language can greatly affect how the customer hears the response.
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Customer service experience goes beyond call centers and emails.
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Seek out unique touch points to build positive customer experiences.
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Customer service reps need to equip themselves with the necessary knowledge and skills they need to connect with and help customers.
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Step 3: View the best colleges and universities for Customer Service Team Member.
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