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Call Center Representative
Apply
$32k-41k (estimate)
Full Time 2 Days Ago
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Serenity Healthcare is Hiring a Call Center Representative Near Atlanta, GA

Call Center Representative
Onsite - Atlanta-Sandy Springs, GA
Are you ready to make a real impact and bring a breath of fresh air to the world of healthcare? Join the Serenity Healthcare team, a mission-driven company that puts the quality of care at the forefront, all while revolutionizing the industry through alternative treatment options that impact those struggling with their mental health. As a Call Center Representative, get ready to be the hero who connects individuals to life-saving treatments and brings hope to those who need it most.
But wait, there's more! Picture this: treatments delivered in spa-like clinic settings, creating a world-class experience that will blow your mind. Say goodbye to the traditional and hello to a new era of healthcare!
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
As a Call Center Agent, your mission is to:
  • Connect individuals with lifesaving treatments
  • Engage in delicate conversations with active listening
  • Use critical thinking to answer questions and concerns of patients
  • Be the go-to person, bridging the gap between patients and their providers
  • Handle various tasks, including: Recording important information into EMR systems, scheduling appointments, assisting with medication refills, etc.
  • Be a guiding light for patients in need
Benefits
  • At Serenity Healthcare, our perks include:
    • Competitive wages
    • Insurance benefits with 90% of your premium paid by Serenity (Dental, Vision, Medical)
    • Countless opportunities for career advancement
    • Generous paid time off, including:
    • 10 PTO days annually
    • 10 major holidays off- A total of 20 days off each year to work hard and play hard!
Qualifications
  • High School Diploma/ GED.
  • Proven experience in a high-volume customer service industry- Think Retail, Travel and Hospitality, Restaurant, Food and Beverage, Contact centers, etc.
  • Excellent verbal and written communication, and basic math skills.
  • Previous experience working with computer-based information systems.
Ready to embark on this exciting journey? Apply now at https://serenitymentalhealthcenters.com/careers or show off your skills by sending your resume to [email protected]. Get ready to change lives and be part of the healthcare revolution!

Job Summary

JOB TYPE

Full Time

SALARY

$32k-41k (estimate)

POST DATE

03/26/2024

EXPIRATION DATE

04/08/2024

WEBSITE

serenityhomehealthcaresystem.com

HEADQUARTERS

SAINT PAUL, MN

SIZE

<25

FOUNDED

2009

CEO

TAHA ABDUREHMAN

REVENUE

<$5M

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

Butler University
Carroll College
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High Point University
Princeton University
Providence College