Provide hands-on IT Infrastructure and tier 1-3 service desk support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s systems. The infrastructure includes data center, call center, local and wide-area networks, desktop, telephony, cloud and security components. Collaborates with the Senior Manager of Infrastructure to evaluate, acquire, implement and manage infrastructure technologies that fit within the architecture framework. 

• Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, related field or equivalent experience. MCSE, ITIL and Cisco certifications preferred.
• Prior experience in the healthcare, pharmacy, or pharmaceutical industries, preferred
• Strong knowledge across the technology stack, including knowledge of, and experience with, network security, including use and management of cloud infrastructure.
• 4 years' experience in administration of IT infrastructure that supports mission critical, high availability systems with a national presence.
• Ability to clearly and concisely communicate ideas, proposals, and recommendations.
• Ability to multitask and prioritize critical projects in a fast-paced environment driven by multiple deadlines.
• Incident and asset management service applications
• General understanding of physical and virtual servers including Active Directory, Azure AD, DHCP, DNS, email, file and print servers.
• General understanding of network hardware including switches, routers, firewalls, web filters
• Mobile devices including IOS/Android phones and tablets
• Highly self-motivated and directed, with the ability to juggle multiple projects with different priorities.
• Strong interpersonal and communication skills, including excellent customer support skills.
• Positive attitude, with experience working in a team-oriented, collaborative environment with a variety of stakeholders.
• Requires infrequent after business hours maintenance and support.

• Provide hands-on IT Infrastructure engineering and Tier 1-3 help desk support to ensure overall stability, security, integrity, efficiency, and HIPAA/HITECH compliance of the company’s on-premises and cloud environments
• Acts as primary Help Desk contact for all types of infrastructure relates issues and requests
• Working with the senior manager of Infrastructure and IT partners, provision, implement, and manage infrastructure and end-user computing technologies that meet strategic initiatives from solutions that include commercial off-the-shelf (COTS) products, Software as a Service (SaaS), Infrastructure-as-a-Service (IaaS), Platform as a Service (PaaS) and in-house hosted solutions
• In collaboration with the Director of Infrastructure, develop and train on infrastructure policies, procedures, technical schematics and process flow diagrams.
• Monitor infrastructure operations, including an alert system that reports on the health, performance, and capacity of infrastructure technologies and components.
• Monitor all infrastructure hosting and operations, including on premise and public cloud infrastructure associated to SaaS and IaaS.
• Utilize IT Service Desk including help desk ticketing, change and asset management and ensure end users receive support within agreed upon SLAs
• Processes and applies a broad knowledge of principles, practices and procedures related to IT operational support focused on cloud computing, virtualization, server management, storage network and security, telephony, mobile data management and applications in an enterprise environment
• Administers and maintains end user accounts, permissions, and role-based access rights while adhering to principles of least privilege
• In collaboration with the Senior Manager of Infrastructure, supports server and security audits in conjunction with HIPAA/HITECH compliance
• Recommends, schedules, and performs network improvements, upgrades, and repairs.
• Meets routinely with team members and management to ensure proper information flow, including incident management reporting and project task updates.
• Create and maintain all relevant process and knowledge based documentation related to service desk activities
• Other related duties as assigned.

• BCBSL Medical
• Delta Dental
• EyeMed Vision
• 401k
• Accident & Critical Illness
• Life Insurance
• PTO, Holiday Pay, and Floating Holidays
• Tuition Reimbursement