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Help Desk Specialist

Origami Risk Llc Chicago, IL
Full Time | Insurance 2 Months Ago

Overview

As a Help Desk Specialist, you will coordinate, diagnose, and troubleshoot incoming colleague service tickets and provide support services to colleagues with technical problems and information technology issues involving desktop, laptop, or network services.

 

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.

Responsibilities

  • Serves as the first point of contact for colleagues seeking technical assistance.
  • Performs remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determines the best solution based on the issue and details provided by colleagues.
  • Walks colleagues through the problem-solving process.
  • Directs unresolved issues to the next level of support.
  • Provides accurate information on IT products or services.
  • Records events and problems and their resolution in logs.
  • Provides colleagues with status updates and information.
  • Identifies and suggests possible improvements on procedures.
  • Supports and maintains effective relationships with colleagues.
  • Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.
  • Communicates with organization for system-wide issues.
  • Other duties as assigned.

Qualifications

  • 3 years’ experience as a Help Desk Specialist
  • Bachelor’s degree in Computer Science, Information Services or related field
  • Experience with Mac support, Windows PC support, Windows server, Jira, ServiceNow, SQL Server preferred
  • Knowledge of Risk Management Information Systems (RMIS) a plus
  • Experience working in NIST compliant environments a plus

Who We Are

Origami Risk is a leading provider of integrated SaaS solutions for risk management, insurance, safety, and compliance. We've designed our single-platform, cloud-based software to be easily configurable to meet the needs of insured corporate and public entities, brokers and risk consultants, insurers and MGAs, third party claims administrators (TPAs), risk pools, and more. To fulfill our singular focus of helping our clients achieve their business objectives, our software is supported by a best-in-class service team of experienced risk, insurance, and safety professionals who have an ideal balance of industry knowledge and technological expertise.

 

Since its founding in 2009, Origami Risk has received more than two dozen awards for service excellence, technology innovation, and workplace culture. In addition to inclusion in Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing tech companies in North America, Origami Risk also has been repeatedly recognized by Inc. magazine as one of the “Best Places to Work” and Best and Brightest® Companies To Work For in the Nation by the National Association for Business Resources (NABR).

WEBSITE

origamirisk.com

HEADQUARTERS

CHICAGO, IL

SIZE

200 - 500

FOUNDED

2009

CEO

CELESTE WATTS

REVENUE

$10M - $50M

INDUSTRY

Insurance

Related Companies
About Origami Risk

Origami Risk is a leading provider of integrated SaaS solutions for the risk, compliance, safety, and insurance industries. Highly configurable and completely scalable, Origami delivers a full suite of risk management, Governance, Risk & Compliance (GRC), Environment, Health & Safety (EHS), and insurance core system solutions from a single secure, cloud-based platform accessible via web browser and mobile app. We've designed our cloud-based software to meet the needs of multiple sectors within the risk and insurance marketplace. This includes, but is not limited to, Healthcare, Construction, I...nsurance Carriers, TPAs, Brokers & MGAs, Risk Pools, Retail, Manufacturing, Energy & Waste, and many more. Founded in 2009 by industry veterans who saw the need for a single-version, cloud-based RMIS platform, Origami Risk has expanded its product offerings and grown to become a company of more than 300 employees delivering software and support to over 500 companies around the globe. More
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Origami Risk
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$162k-207k (estimate)
1 Month Ago
Origami Risk
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Origami Risk
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The job skills required for Help Desk Specialist include Help Desk, Troubleshooting, Problem Solving, Computer science, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.

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Quotes from people on Help Desk Specialist job description and responsibilities

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Help desk technicians need a deep understanding of computer hardware and software.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Help Desk Specialist jobs

Learn more about the role, tasks and how to become a help desk technician.

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Use data and technology to help people develop new skills.

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Step 3: View the best colleges and universities for Help Desk Specialist.

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