This class specification lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

• Performs day-to-day operations support for systems to include system backup, user account, management, and report generation; create, configure, maintain and troubleshoot user accounts.
• Provides support for Melrose Center hardware, software and peripherals.
• Prepares users by designing and conducting training programs; providing references and support.
• Configures, modifies, installs, supports, and maintains third-party applications.
• Upgrades IT systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Projects short and long-term requirements for the network based on current utilization and trends.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Determine root cause of issues and communicate appropriately to internal and external customers.
• Apply operating system updates, patches, and configuration changes.

Associate’s degree in information technology, or a closely related field; AND four (4) years of network administration and management experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

• Valid Florida Driver’s License.

Required Knowledge:

• Network protocols; the interdependence of software and hardware operating in a multi-functioning, multi-user network environment.
• Principles, practices and techniques in the installation, troubleshooting and maintenance of network hardware and software.
• Concepts and capabilities of computer operation platforms.
• Use of network management tools and network problem analysis techniques.
• Use of network management tools and network problem analysis techniques.
• Operating system commands, systems integration and data communication.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Correct business English, including spelling, grammar and punctuation.

Required Skills:

• Training others in policies and procedures related to the work.
• Communicating effectively in both oral and written form.
• Operation of network management software, project management software, and network utilities.
• Installation and maintenance of servers, workstation operating systems, routers, switches and other equipment.
• Use of troubleshooting tools and techniques and problem-solving methods.
• Evaluating and providing recommendations for operations, hardware and software acquisitions, and upgrades.
• Providing consulting services to supervisors and managers.
• Preparing clear and concise reports, correspondence and other written materials.
• Using initiative and independent judgment within established procedural guidelines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.

Under General Supervision - Incumbents at this level are given assignments and objectives that are governed by specifically outlined work methods and a sequence of steps, which are explained in general terms. The responsibility for achieving the work objectives, however, rests with a superior. Immediate supervision is not consistent, but checks are integrated into work processes and/or reviews are frequent enough to ensure compliance with instructions.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I understand it is my responsibility to uphold the Library System's mission and values in the pursuit of all duties including:

• Adding to quality of life by creating a learning environment and experiences that foster personal growth and development.
• Promoting LEARNING to improve the lives of those in the Community.
• Empowering and fostering CREATIVITY and COLLABORATION.
• Delivering outstanding SERVICE to external and internal customers.
• Demonstrating RESPECT, INTEGRITY, and EXCELLENCE.