Options Medical Weight Loss is an award-winning medical weight loss clinic, providing unique and personalized plans for individuals across the country. With over 30 different medically supervised weight loss programs, we are the premier choice for those looking to safely achieve their desired results. Our team of dedicated professionals works with each patient to craft a plan that fits both their lifestyle and health needs. We currently serve multiple communities in Illinois, Indiana, Arizona, Ohio, and Florida with ever-expanding locations. If you share our commitment to providing personalized care and have a desire to make a difference, then come join us on this rewarding journey!

SUMMARY
The Clinic Manager (CM) serves on a dyad leadership team with the Medical Provider of the clinic. The CM provides leadership for all operational aspects of a clinic that consistently meets or exceeds a monthly revenue target, with an emphasis on meeting short- and long-term goals, and clinic & staff development. They will oversee the driving of set business goals, measuring team effectiveness, and monitoring results. This role will consist of hiring, coaching, and evaluation of team members while providing effective training. The Clinic Manager will have direct P&L management responsibility for their clinic and will work hand-in-hand with the Medical Provider to maximize profitability & ensure the highest level of patient satisfaction. The Clinic Manager serves as a high producing member of the sales team, personally seeing consultations to generate revenue, overcome objections, and help to change patients lives by selling our products and services. The CM will not only be responsible for their individual sales KPIs but also clinic standards as well.

ESSENTIAL JOB FUNCTIONS

• Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing company-wide initiatives, and maintaining accurate inventory of food, supplements, and supplies.
• Owns the clinic P&L and is held accountable for Top-Line and Profitability Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.
• Leads and manages the patient care and sales teams to ensure business goals, profitability, and retention goals are met.
• Coaches and develops new members of the sales team to OMWL KPI standards.
• Ensures high level of patient care and satisfaction by continually improving service levels.
• Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.
• Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.
• Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team.
• Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.
• Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.
• Thoroughly understands all Options programs and serves as a subject matter expert on the programs. Ensures all clinic staff are kept informed of any new programs or changes to existing programs, and trains clinic staff to be subject matter experts as well.
• Fully capable of performing the roles of all other clinic staff and serves as back-up on those duties as needed.
• Works with Regional Director to establish short-term objectives and long-range goals and related plans.
• Reviews the results of all operations, comparing them with the companys objectives and taking appropriate measures to correct unsatisfactory performance and results.
• Ensures the clinics compliance with all applicable laws, rules, regulations, and standards, including HIPAA and OSHA protocols.
• Performs other related duties to benefit the mission of the organization.

REQUIRED EDUCATION/EXPERIENCE

• Bachelors degree in business or related field preferred.
• Five years in a management role within the weight loss, nutrition, fitness, med spa, or related industry required.
• Three years of experience in a sales role
• Three years of inventory and budget management.
• Three years of people management experience, including setting and reaching quotas.
• Knowledge in nutrition, health, and dieting.
• Two years of interviewing and selection

COMPETENCIES

• Sales-oriented (comfortable with goals and KPIs)
• Excellent managerial and financial skills and the ability to take leadership over any business operations area.
• Superlative communication skills, particularly the ability to communicate as a leader.
• Motivational and inspirational attitude.
• Quick learner, who can adapt in a fast-paced work environment.
• Customer service oriented.
• Desire for personal and professional growth and development.
• Passion for leadership and development of staff.

SUPERVISORY REQUIREMENTS
The Clinic Manager has direct reports at the frontline level.

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Work Location: Remote