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Desktop Support Engineer
Open Lending Austin, TX
$56k-75k (estimate)
Full Time | Lending & Credit 0 Months Ago
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Open Lending is Hiring a Desktop Support Engineer Near Austin, TX

About the opportunity

Desktop Support Engineer will provide fast and useful technical assistance on computer systems in the Open Lending offices.

Three reasons why to apply:

  • Culture: You will be joining a tight knit team that takes pride in driving exceptional service for our employees
  • Growth & Development: Our team works closely with our security & infrastructure organizations. In this role you will have the opportunity to build skills beyond desktop support & be exposed to projects across our IT organization.
  • Leadership: We are known for our servant leadership management style

What you will doing:

  • Address user tickets regarding hardware, software and networking
  • Walk users through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with users to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

What experience you bring:

  • Hands-on experience with Windows OS environment
  • Working knowledge of MS Office productivity products
  • Basic knowledge of computer peripherals, like printers and scanners
  • Basic knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Coursework in Information Systems or technical training in relevant field

Benefits and Perks

  • Great medical & dental plans (company pays 100% of the premium for employee & 100% of the premiums for family plans after 2 years of coverage)
  • Total annual cash packages include base, bonus, & monthly Open Lending incentive plan
  • 401k plan with match
  • WFH option and flexible time off
  • Free onsite covered parking
  • Parental Leave
  • Onsite gym
  • Generous free snacks options and lunch provided twice a week in our Austin office
  • Monthly company updates with our CEO

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$56k-75k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

05/31/2023

WEBSITE

openlending.com

HEADQUARTERS

AUSTIN, TX

SIZE

50 - 100

FOUNDED

2000

CEO

JOHN J FLYNN

REVENUE

$50M - $200M

INDUSTRY

Lending & Credit

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About Open Lending

Open Lending specializes in loan analytics, risk-based pricing, risk modeling and automated decision technology for automotive lenders throughout the United States. Open Lendings flagship product, Lenders Protection, is a unique auto lending enablement platform. It utilizes proprietary data and advanced decisioning analytics to provide lenders with a powerful way to increase near and non-prime auto loan volumes, without adding significant risk to their auto loan portfolio.

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The job skills required for Desktop Support Engineer include Troubleshooting, Desktop Support, Problem Solving, Networking, Computer Systems, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.

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