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13 Field Service Engineer Jobs in Wilmington, MA

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Onto Innovation Inc-US (Nano)
Wilmington, MA | Full Time
$68k-84k (estimate)
5 Months Ago
Trane Technologies
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Indotronix International Corp
Wilmington, MA | Full Time
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1 Month Ago
Allied Universal Technology Services
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The Metro Group, Inc.
Wilmington, MA | Full Time
$38k-50k (estimate)
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Career and Referral
Wilmington, MA | Intern
$87k-111k (estimate)
8 Months Ago
Ritchie & Sons, Inc.
Wilmington, MA | Full Time
$71k-87k (estimate)
1 Week Ago
Field Service Engineer
$68k-84k (estimate)
Full Time 5 Months Ago
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Onto Innovation Inc-US (Nano) is Hiring a Remote Field Service Engineer

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities As a Field Service Engineer for Onto Innovation’s IVS group, you would be working with the IVS series of optical and overlay metrology tools used at various semiconductor customer sites. This position is based in Massachusetts and will cover customer sites throughout North America (focusing primary on the east coast). The person in this role will provide highly visible customer support working directly with our customers at their site, and will have the primary responsibilities of: Perform On-site installation and setup of IVS equipment. (this may include de-installation of old equipment.) Perform preventive maintenance as well as troubleshooting and repair. Perform field upgrades to systems. Act as a customer service advocate, instructing customers in the operation and maintenance of the system, develop & maintain positive relationship. Serve as company liaison with customer on administrative and technical matters for assigned projects Interpret customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support representatives, or engineers. Escalate problems while providing all documentation of the issue and relevant files. Assist other teams such as Applications and Engineering, to ensure that the equipment is performing to the customer’s needs. This person will provide reports of all their field activity, and work to document all information (such as discoveries when troubleshooting) that will help to expand our knowledge base. Qualifications Qualifications: Associates degree in related Engineering, or relevant work/military experience. Semiconductor or medical industries experience in equipment maintenance or repair is a plus. Strong troubleshooting skills Strong mechanical ability as well as familiarity with electronics and PC basics. Excellent verbal and written communication skills as well as proficiency in the use of Microsoft Office products. Possess good interpersonal skills and willing to work in a team environment interacting with senior internal and external personnel. Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access. This may include Covid-19 policy requirements where permitted by law. Excellent project and time management skills. Ability to travel regularly throughout North America (over 50%). Some international travel (Canada primarily) may also be required. Onto Innovation is committed to creating a diverse environment and is proud to be an equal-opportunity employer. We offer competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Ownership Program (ESOP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions.

Job Summary

JOB TYPE

Full Time

SALARY

$68k-84k (estimate)

POST DATE

10/10/2022

EXPIRATION DATE

04/09/2023

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The following is the career advancement route for Field Service Engineer positions, which can be used as a reference in future career path planning. As a Field Service Engineer, it can be promoted into senior positions as a Field Service Engineer IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Engineer. You can explore the career advancement for a Field Service Engineer below and select your interested title to get hiring information.

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