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CN1 Kardex Logistic System (Beijing) Co. Ltd.
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Field Service Engineer
$89k-108k (estimate)
Other 4 Months Ago
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CN1 Kardex Logistic System (Beijing) Co. Ltd. is Hiring a Remote Field Service Engineer

Kardex China is looking for a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Engineer, to be based in Wuxi, China. Position reports to the Field Service Manager. Ihre Aufgaben JOB RESPONSIBILITIES Service requests: Install and commission Kardex Automated Storage and Retrieval Systems. Provide an excellent level of customer service in accordance with established policy. Deliver basic levels of customer product training. Communicate effectively with Customers and the line management at prescribed intervals. Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner. Respond to customer service requests as directed by the line management. Work with minimum supervision, maintaining appropriate communication at all times. Aid and assist fellow workers as and when required. Problem Resolution Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts. Provide first line trouble shooting and removal of root cause of faults. Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent. Make contributions to the ongoing development of the team and overall service performance. Quality/Health & Safety: Ensure that all personal PPE is maintained as required and inspected at required intervals. Work within agreed quality and health and safety standards. Database/inventory Ensure data is managed and provided accurately. Achieve a high first time fix rate and minimum recalls with the most cost effective use of labour time and parts. REQUIREMENTS Education: Diploma in Electrical/Mechanical/Electrical Engineering or related Technical Studies. Work Experience: Min 7 years working experience with last 5 year in field service. Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software. Travel: Medium, in country. Possess Driver's licence. Behaviours required to perform this role: Able to extract diagnostic data in order to ascertain root cause of reported fault. Logical and forward thinking when carrying out Routine Maintenance. Logical approach to fault analysis/problems. Able to follow laid down procedures and policies. Able to evaluate situations and respond appropriately. Self-motivated, self-disciplined and maintain positive attitude. Able to cope with varying levels of stress and pressure. Able to make decisions/judgements. Able to work beyond working hours if required (on weekends and public holidays). Other skills/competences/qualifications: Service-minded. Customer oriented. Structured, independent and self-organized. Communicative. Flexible and accommodating. Interpersonal skills. Personal effectiveness. Ihr Profil Die Zusammenarbeit mit Kardex Automatisierte Lagerlösungen sind Hightech. Die Grundlage dafür ist unsere echte Qualitätsarbeit aus den eigenen Produktionsstätten, die Kompetenz unserer Spezialisten in Planung, Fertigung und Montage sowie die Innovationsfreude unserer Ingenieure aus Forschung und Entwicklung. Seit Jahren entwickeln wir Lösungen in den Bereichen Industrie 4.0 und Digitalisierung, um unseren Kunden einen exzellenten Rundum-Service zu bieten.

Job Summary

JOB TYPE

Other

SALARY

$89k-108k (estimate)

POST DATE

11/27/2023

EXPIRATION DATE

04/19/2024

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The job skills required for Field Service Engineer include Field Service, Customer Service, Networking, Analysis, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Engineer. Select any job title you are interested in and start to search job requirements.

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